Demo

Senior Applications Systems Engineer

Harvard University
Cambridge, MA Full Time
POSTED ON 2/26/2025
AVAILABLE BEFORE 4/26/2025

Job Details

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Primary Responsibilities:

This Senior Applications Systems Engineer position is part of a small team supporting a large and complex deployment of IBM's Maximo enterprise asset management product. The Maximo team is part of Harvard University IT's Campus Systems team which supports a wide array of business units that are essential to Harvard's day-to-day operations. This Senior Application Systems Engineer position reports into the Senior Product Manager who is overall responsible for the University Maximo platform. Our Maximo deployment involves the core IBM Maximo product, EZMaxMobile / EZMaxVendor applications, as well as a few custom applications to augment the Maximo product's core functionality. The key responsibilities of this role span all aspects of managing the platform and service to the community, as follows:

Operational Support:
  • Primary person for end-user support.
  • Monitor, troubleshoot and resolve production issues and requests in a timely manner. Use root cause analysis to fix recurring issues
  • Contributes to the team's knowledge repositories to ensure operational support knowledge is captured and shared.
  • Provide rotating 24/7 on-call support (1 week out of ~10) to ensure that customer service levels are met.
  • Collaborate to continuously improve processes, policies and procedures.
  • May provide training to clients/staff as needed.
Project Delivery:
  • Support incremental functionality being developed and added to the platform.
  • Actively participate in business analysis, requirements identification sessions, and support testing activities - testing new functionality and/or doing regression testing, and more broadly, support the Senior Product Manager and business stakeholders in planning and delivering projects in support of the Maximo platform.


Basic Qualifications

  • Minimum of five years' post-secondary education or relevant work experience


Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
  • Service Now trouble ticket management experience
  • SQL database querying experience
  • BIRT (Business and Intelligence Reporting Tools) experience preferred, but not required
  • Prior experience with Maximo preferred, but not required
  • Strong oral & written communication and customer service skills, and analytical and problem-solving skills
  • Demonstrated ability to
    • be a great team member, working well and collaboratively with others (IT and business partners), bringing a can-do attitude.
    • dive into the details of business process in different business/operations environments.


Working Conditions

  • Work is performed in an office setting


Additional Information

Please provide a cover letter with your application.

Please note:
  • Harvard University requires pre-employment reference and background screening.
  • Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.
  • This position has a 180-day orientation and review period.
Accessibility:

Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.

Work Format Details

HUIT actively supports hybrid work where business needs allow. This position has been designated as a Partially on-site position (less than one day per week and a general expectation will be 2-3 days per month). While this position is partially on-site, additional travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

More About HUIT:

Our Mission:
huit.harvard.edu/about

We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.

HUIT's core values are:

  • Human-centered
  • University-focused
  • Innovation-driven
  • Team-oriented


IT Academy (designed for IT Staff):

HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: ;br>
Benefits

We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Salary : $5,250

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Senior Applications Systems Engineer?

Sign up to receive alerts about other jobs on the Senior Applications Systems Engineer career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$101,242 - $124,726
Income Estimation: 
$125,329 - $152,916
Income Estimation: 
$129,291 - $167,349
Income Estimation: 
$133,136 - $171,866
Income Estimation: 
$138,790 - $181,781
Income Estimation: 
$86,680 - $110,316
Income Estimation: 
$110,730 - $135,754
Income Estimation: 
$117,033 - $148,289
Income Estimation: 
$110,730 - $135,754
Income Estimation: 
$128,617 - $162,576
Income Estimation: 
$117,033 - $148,289
Income Estimation: 
$150,358 - $188,456
Income Estimation: 
$197,066 - $250,309
Income Estimation: 
$117,033 - $148,289
Income Estimation: 
$115,390 - $147,559
Income Estimation: 
$136,671 - $177,110
Income Estimation: 
$128,093 - $158,900
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Harvard University

Harvard University
Hired Organization Address Boston, MA Full Time
Basic Qualifications Five years related experience in the maintenance and operation of complex building system infrastru...
Harvard University
Hired Organization Address Cambridge, MA Full Time
Basic Qualifications Current MA State Refrigeration license. Current CFC Universal Certification. Five years related exp...
Harvard University
Hired Organization Address Cambridge, MA Full Time
Basic Qualifications High School graduate / GED certificate required. Must be a US citizen, obtain and retain a Massachu...
Harvard University
Hired Organization Address Cambridge, MA Full Time
Position Description Assist Operations Manager with papergood inventory management, including cost control, loss prevent...

Not the job you're looking for? Here are some other Senior Applications Systems Engineer jobs in the Cambridge, MA area that may be a better fit.

SENIOR VALIDATION ENGINEER

Practical Applications, Boston, MA

AI Assistant is available now!

Feel free to start your new journey!