What are the responsibilities and job description for the User Support Coordinator position at Harvard University?
61020BRAuto req ID:61020BRJob Code:403123 Info Tech Support Associate II Location:USA - MA - Cambridge Business Title:User Support CoordinatorSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:
3 years of related experience including user support. Education may count toward experience.
Additional Qualifications and Skills:
We are looking for people who have:
- Experience supporting users of technology platforms including academic technology
- Commitment to customer service
- Well-developed oral and written communication, and interpersonal skills
- Ability to work collaboratively in a team environment
- Familiarity with Photoshop, InDesign or similar software is a plus
Additional Information:
Given the multidisciplinary nature of our work, we encourage a short cover letter to explain how your career trajectory and interests align with our work and mission.
This is a one year term appointment with potential for renewal subject to funding and departmental need.
We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.
All offers to be made by HLS Human Resources.
Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the?world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it,?Harvard Law School (https://hls.harvard.edu/) ?is a place where you can thrive.
Department:LibraryPre-Employment Screening:Identity Schedule:35hrs/week, M-FJob Function:Information Technology, LibraryPosition Description:
As User Support Coordinator, you will:
- Provide support via email, zoom, and in person to users of the Lab's software
- Serve as main point of contact for user questions and troubleshoot problems
- Discuss patron needs with users and represent those needs in team meetings, helping us to form product strategy
- Learn in depth features of our tools in order to teach them to others
- Prepare high quality bug reports for software developers
- Participate in user outreach and community development for LIL projects; including social media, blog posts, promoting platforms to potential partners; coordinating symposiums or workshops
School/Unit:Harvard Law School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:
The Harvard Library Innovation Lab (LIL) seeks a User Support Coordinator to help us build tools and communities for open knowledge. Located at the Harvard Law Library, LIL is a fun and collaborative lab with a broad mission focused on re-envisioning how knowledge is created, preserved, and accessed. Please visit our website at https://lil.law.harvard.edu/ to get a sense of our current projects and activities.
LIL's projects can range from large to small and can bring immediate benefit or prototype the future. Passion and creativity is required, as well as the ability to work collaboratively on long-term and short-term projects with a great team.
Our work is open-source and openly available, with an eye to broad public interest impact. All of our team members participate in choosing and pursuing our research direction, and we welcome applicants with a strong sense of how they seek to make an impact through our work.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
3 years of related experience including user support. Education may count toward experience.
Additional Qualifications and Skills:
We are looking for people who have:
- Experience supporting users of technology platforms including academic technology
- Commitment to customer service
- Well-developed oral and written communication, and interpersonal skills
- Ability to work collaboratively in a team environment
- Familiarity with Photoshop, InDesign or similar software is a plus
Additional Information:
Given the multidisciplinary nature of our work, we encourage a short cover letter to explain how your career trajectory and interests align with our work and mission.
This is a one year term appointment with potential for renewal subject to funding and departmental need.
We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.
All offers to be made by HLS Human Resources.
Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the?world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it,?Harvard Law School (https://hls.harvard.edu/) ?is a place where you can thrive.
Department:LibraryPre-Employment Screening:Identity Schedule:35hrs/week, M-FJob Function:Information Technology, LibraryPosition Description:
As User Support Coordinator, you will:
- Provide support via email, zoom, and in person to users of the Lab's software
- Serve as main point of contact for user questions and troubleshoot problems
- Discuss patron needs with users and represent those needs in team meetings, helping us to form product strategy
- Learn in depth features of our tools in order to teach them to others
- Prepare high quality bug reports for software developers
- Participate in user outreach and community development for LIL projects; including social media, blog posts, promoting platforms to potential partners; coordinating symposiums or workshops
School/Unit:Harvard Law School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:
The Harvard Library Innovation Lab (LIL) seeks a User Support Coordinator to help us build tools and communities for open knowledge. Located at the Harvard Law Library, LIL is a fun and collaborative lab with a broad mission focused on re-envisioning how knowledge is created, preserved, and accessed. Please visit our website at https://lil.law.harvard.edu/ to get a sense of our current projects and activities.
LIL's projects can range from large to small and can bring immediate benefit or prototype the future. Passion and creativity is required, as well as the ability to work collaboratively on long-term and short-term projects with a great team.
Our work is open-source and openly available, with an eye to broad public interest impact. All of our team members participate in choosing and pursuing our research direction, and we welcome applicants with a strong sense of how they seek to make an impact through our work.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
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