Front Desk Agent

The Harvest Inn is an idyllic resort designed to celebrate the vineyard way of life, with 81 luxurious accommodations nestled into four uniquely crafted neighborhoods, two secluded swimming pools, and a plush spa with indoor and outdoor facilities. Surrounded by lush landscaping of expansive clipped lawns, Harvest Inn has serene shaded groves, partially forested by towering redwoods. Harvest Inn is home to gardens of agricultural botanicals that produce many of the ingredients on the menus of our on-property restaurant, Harvest Table.

PAY SCALE

The pay scale for this position is between $22.00 and $23.00 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual wage rates will be based on a number of factors, such as experience, type of hotel experience and education.

Overview:

Our Front Office Agent position at the Harvest Inn is responsible for creating a warm welcoming environment for all guests that enter the hotel and restaurant, Harvest Table. This position is responsible for assuring all guest requests and wants are responded to in a timely manner. This role allows the opportunity for direct guest conversations and has a direct impact on the guest experience. You will be the face of the Harvest Inn as a Front Office Agent.

Duties and responsibilities will include, but are not limited to:

Being first-line contact with guests, answering initial phone calls, organizing their stay, and checking them into the hotel upon arrival

Being able to multitask between checking guests into the hotel, and answering phones

Detail oriented and successful with managing various tasks to successful and thorough completion

Running daily reservations reports

Communicating clearly & effectively

Providing hotel information to all hotel guests or those that come to dine at Harvest Table

Understanding and reading guest needs and accommodating as necessary

Writing and delivering guest amenities to hotel VIPs

Working closely with the Housekeeping, Engineering, and Food & Beverage teams ensuring guest needs are being met

Working closely with the Sales and Catering team, assuring Group reservations are accurate and up to date

Being able to resolve conflict in a calm manner

Utilizing the phone system to assist guests before arrival, during their stay, and post-departure

Other duties will be assigned throughout the shift

When applying for a position at the Harvest Inn, you are pursuing an opportunity to join a culture built on care and doing the right thing. If you are ready to join our Harvest Inn Team, please apply!

To learn more about Woodside Hotel Group and our collection of hotels in Northern California, visit www.woodsidehotelgroup.com.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY

EXAMPLES

BUSINESS PURPOSE

Personal Identifiers

Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;

2. To evaluate your job application and candidacy for employment;

3. To obtain and verify background check and references; and

4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information

Job application, resume, background check results, job interview notes, and candidate evaluation records

Same as above

Employment History

Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information

Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Saint Helena, CA 94574 (Required)

Work Location: In person

Salary : $22 - $23