Brands Communications Liaison

We are seeking a full time, experienced and passionate Brand Communications Liaison to join our team and contribute to the mission of creating elevated, everyday diamonds to take women from carpool to cocktail and everywhere in between. The Brand Communications Liaison is a creative, go-getting, proactive, and organized person who gets things done. They are dedicated to relationship building through both our in person and e-commerce platforms, energized by serving our customers and expanding Harvest’s reach through innovative efforts.

The Position:

• Customer Engagement: Serve as the first point of contact for customer inquiries and feedback, ensuring timely and professional responses that uphold the brand standards and foster customer loyalty. Work directly with team members to handle communication regarding custom orders, repairs, and shopping appointment requests.

• Retail Support: Fulfill online e-commerce orders daily at our headquarters, pulling and packing orders accurately and efficiently. Provide support for sales operations including leading both in person and remote shopping appointments for retail and assisting with wholesale customers as well.

• Market Research and Trend Analysis: Stay updated on retail industry trends and customer behavior/feedback to propose collaborative, innovative ideas for enhancing the brand’s customer service, experience and marketing strategies.

• Brand Management: Work directly with our marketing contact in managing brand’s online presence through strategic marketing campaigns. Provide support in regards to customer engagement and brand visibility through social media platforms.

• Event Coordinator: Assist in organizing and coordinating brand events, product launches, quarterly photo shoots, and promotional campaigns to strategically increase brand awareness and engagement, in addition to sales.

• Internal Communication: Act as a liaison between different departments within Harvest to ensure alignment on brand messaging and objectives, making strategic recommendations for improvement.

The Ideal Candidate is:

• Experienced in retail or sales

• Described as kind, trustworthy, extremely organized and authentic

• Always willing to go above and beyond for our team and our customers

• Passionate about our brand, mission and vision

• A go-getter who thrives in constantly being a step ahead

• Dedicated to maintaining a deep knowledge of the Harvest Jewel’s brand and product line

• Proficient in G-Suite and Shopify

Job Type: Full-time

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $30,000 - $45,000