What are the responsibilities and job description for the Customer Service Associate position at Harvest Market?
SUMMARY
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Delivers superior guest service and ensure absolute customer satisfaction
- Maintains customer satisfaction by providing solutions to concerns
- Learns and uses the three E's : Engagement, Educate, Empowerment
- Learns and uses the GUEST program
- Greet Customers. Be sincere
- Use a smile. Project a friendly manner
- Engage the customer in casual conversation
- Show respect toward customers purchases
- Thank them
- Understand all aspects of the cashier / bagger position
- Supervises front end cleanliness and organization
- Controls traffic flow on the front end through the Queue system
- Ensures compliance with all laws, policies and procedures through regular front end management
- Processes information and merchandise through computer system and POS register system at lanes, self-checkout / RAP attendant and service desk
- Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
- Handles software and hardware equipment issues
- Work within company programs, policies and procedures
- Follows safety policies and procedures; is a safety role model
- Other duties as assigned by supervisor
KEY ATTRIBUTES
SUPERVISORY RESPONSIBILITIES
EDUCATION and / or EXPERIENCE
LANGUAGE SKILLS
MATHEMATICAL SKILLS
CERTIFICATES, LICENSES, REGISTRATIONS
RECOMMENDED EQUIPMENT
PHYSICAL DEMANDS
Regularly (Over 2 / 3 of the time)
Frequently (Between 1 / 3 to 2 / 3 of the time)
Occasionally (Less than 1 / 3 of the time)
Vision
WORK ENVIRONMENT
Occasionally
Noise Level
PAY RANGE (depends on industry experience)
16 up to $18 / hour (IL Locations Only)
BENEFITS (eligibility based on full-time / part-time status)
Salary : $16 - $18
