2443 KYC Operations Lead

Job Description

• The KYC/KYB Operations Lead will oversee and drive a focused remediation initiative to address gaps in the Know Your Customer/Know Your Business (KYC and KYB) program; ensuring adherence to regulatory standards.
• The role requires deep knowledge of the onboarding and ongoing monitoring of legal entity customers (Hosts); specifically those with more complex organizational structure(s) requiring identification and verification.
• This individual will be responsible for managing the necessary day-to-day KYC/KYB operations, ensuring all legacy and new Host onboarding (and in the future) periodic reviews are conducted in accordance with global regulatory requirements and internal policies.
• The role involves working with various teams conducting KYC reviews, managing escalations, and liaising with stakeholders across the business to ensure compliance with KYC/KYB standards.
• The KYC/KYB Operations Lead will also work to improve processes, manage KYC/KYB workflows, and ensure the highest level of due diligence in customer verification processes.

Key Responsibilities:

• Lead, mentor, and develop the future team of KYC/KYB analysts, ensuring performance objectives are met.
• Provide training, guidance, and support to ensure the team understands KYC/KYB policies and procedures.
• Set and monitor team KPIs to maintain high productivity and quality standards.

KYC Operations Management:

• Oversee the onboarding and periodic review processes for existing Hosts to ensure compliance with AML, CTF, and KYC regulations.
• Handle complex cases, providing escalation support as necessary.

Process Improvement:

• Review and enhance existing KYC/KYB processes and procedures to increase efficiency and reduce risk.
• Collaborate with technology teams to automate processes and implement new tools and systems where appropriate.
• Commence work on the mapping of account structures for each of the companys Hosts (e.g. Large Hosts).

Compliance & Risk Management:

• Work closely with the Compliance and Risk teams to ensure KYC operations adhere to regulatory requirements and internal risk policies.
• Provide regular reports to senior management on KYC operations, highlighting key risks, trends, and areas for improvement.

Stakeholder Collaboration:

• Collaborate with internal teams such as Legal, Compliance, Sales, and Risk Management to ensure seamless customer onboarding and reviews.
• Communicate effectively with external stakeholders, including regulators and auditors, as required.

The hiring range for this position is $48 to $57per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.

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