What are the responsibilities and job description for the 9370 Luxury Villa Specialist position at Harvest Technical Services, Inc.?
Job Description
Job Description
Duties :
- We are seeking a skilled and experienced Senior Guest Experience Manager to cater to the unique travel needs and preferences of high-profile clientele, including celebrities, influencers, and other notable figures.
- The ideal candidate is an ambitious, organized, customer-focused individual with a passion for ultra-luxury travel, interested in developing a sales career.
- You have sales and travel destination knowledge, excellent communication skills, and are motivated by qualifying guest needs into impeccable recommendations that will provide them with a perfect stay experience.
- Provide sound knowledge of Luxe homes and destinations to guests.
- Qualify guest needs and provide creative (even off-platform) solutions.
- Provide personalized and discreet services while ensuring a high level of guest satisfaction and maintaining confidentiality at all times.
- Interface with multiple stakeholders, including the guest, travel coordinators, luxury home owners, realtors and other travel suppliers, from the guest's initial contact to the time of booking.
- This includes finding appropriate accommodations (either on or off platform), responding timely to inquiries and follow up questions, securing the reservation, collecting payment, elevating the stay experience, and following up with the client pre-trip, on-trip and post-trip.
- Ensure all trip arrangements are executed flawlessly, taking into account potential last-minute changes and unforeseen circumstances.
- Meet and / or exceed key sales and service performance indicators.
- Act as a point of contact and support for guests during travel, addressing any issues or emergencies that may arise.
- Establish and maintain relationships with luxury home owners, real estate, villa and other travel-related vendors to ensure high-quality service and preferential treatment for notable guests.
- Provide accurate cost estimates for travel arrangements and manage budgets according to guest expectations.
- Negotiate favorable rates, services, and amenities with vendors while adhering to the guest's financial preferences.
- Outbound client engagement to sell them villas and packages on the companys Luxe
Qualifications and Skills :
Education :
The hiring range for this position is $65to $75 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.
Salary : $65 - $75
