What are the responsibilities and job description for the Front Desk Agent position at Harvey Management & Consulting, LLC.?
Overview
We are seeking a dedicated and friendly Part Time Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional guest experience. This position requires strong communication skills, attention to detail, and a passion for hospitality.
Schedule
Fri - 3pm-9pm
Sat - 3pm-9pm
Sun - 3pm -9pm
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
- Process reservations and manage room assignments using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurate and balanced.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Maintain the front desk area in an organized and professional manner.
Skills
- Strong background in hospitality management or related fields is preferred.
- Excellent guest services skills with a focus on customer satisfaction.
- Proficient in front desk operations including check-in/check-out procedures.
- Ability to perform night audit duties as needed.
- Exceptional communication skills, both verbal and written, with effective phone etiquette.
- Multilingual abilities are a plus, enhancing guest relations with diverse clientele.
- Familiarity with phone systems and hotel management software is advantageous.
- Strong problem-solving skills and the ability to remain calm under pressure.
Join us as a part time Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- Evening shift
Work Location: In person
Salary : $12 - $14
