Customer Service Project Manager

Need Expert in Customer Service, Data Analysis, and some Media background

Responsible for the coordination and completion of project/program. Oversees all aspects of projects/program. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project/program. Prepare detailed excel reports for upper management regarding status of project/program. May require a bachelor's degree and at least 7 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

- Experience with Microsoft Excel

- Experience in SQL

- Experience making business recommendations and influencing stakeholders

- Excellent oral and written communication skills

- Must be able and willing to think and act both strategically and tactically.

- Demonstrated ability for being detail-oriented, self-motivated and driving follow-through

- Strong business acumen and judgement

- Ability to deliver key insights based on data analytics

Candidate Requirements

Don’t want candidates who were just tech assistants or similar in the industry

Prefer previous streaming experience (Max, Netflix, etc.)

Customer service experience

Proficiency in Excel

AirTable experience preferred

Experience with following SOP

Bachelor degree preferred