What are the responsibilities and job description for the Desktop Support Analyst position at Harvey Nash?
Education & Experience Required:
* Candidate must have a Computer Science or Manufacturing degree, and/or 2 years IT factory-facing experience
* 1 - 2 years demonstrated experience working in a manufacturing environment or equivalent experience
Required Qualifications:
* Candidate must have a Computer Science or Manufacturing degree, or 2 years IT factory-facing experience
* 1 - 2 years demonstrated experience working in a manufacturing environment
* Candidate should have strong communication skills and be able to provide a positive customer support experience
* Candidate must demonstrate strong teamworking skills and an ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT Solutions or resolution to issues
- Ability to work independently and manage one’s time
- Strong Problem Solving / Troubleshooting skills including a base understanding of PC configurations, images and software installation practices across a variety of devices
- Must be able to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers; Must understand Microsoft Office Suite and be able to Install/Configure applications
- Working knowledge of Microsoft Active Directory managing related organizational structures
- Ability to reset passwords, create accounts and manage groups
- Basic understanding of networking skills and understand factory firewall topologies and architectures
- Comfortable being on your feet and working in a manufacturing environment such as wearing appropriate safety equipment and learning how to navigate a manufacturing environment safely
- Job requires extensive active movement throughout plant including but not limited to climbing stairs and steps, lifting of devices, and pushing and pulling of equipment
- Sense of urgency to resolve key outages or production line down situations as well as occasional off-shift support activities when required
- Availability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on an evening or weekends
Top Candidates will also have/Nice to haves:
* 1-3 years’ experience with manufacturing applications (such as SAP, PINpoint or Lincoln Checkpoint/Weld Sequencer)
* 1-3 years’ experience with Microsoft Applications (such as SharePoint, Power BI, PowerApps, Power Automate, Excel etc.)
- Working knowledge of Cisco network hardware and software
- General Networking skills, such as TCPIP settings on a PC, Cat5 Wiring, some knowledge of how VPN and Routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed
- Strong communication skills, be an innovative thinker, have strong problem-solving skills, work well in a team environment, and possess strong customer relationship and customer support skills
- Strong customer service skills, mindset that if you don’t know how to solve the problem, you’ll find the right group/contact that will
- Basic script writing skills such as JavaScript and DOS Batch files, PowerShell, VB Scripting, Python
- Database experience with Oracle, Snowflake or SQL related systems
- MCSE Certification, Dell PC Certification and / or A Certification
- Application Development experience
- Understand IT Service Management and ITIL based support processes (Incident Management, Change Management Problem management
Job Type: Contract
Pay: $38.00 - $45.00 per hour
Benefits:
- 401(k) matching
- Health insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Denison, TX 75020 (Required)
Ability to Relocate:
- Denison, TX 75020: Relocate before starting work (Required)
Work Location: In person
Salary : $38 - $45
