IT Field Tech Support

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Title: IT Field Tech Support (Retail domain)

Location: Brooklyn/Queens, NY (Onsite)

Duration: Fulltime permanent role

Note: Need to have own vehicle and clean driver’s license. Should be bilingual with Spanish and English.

Department: IT

Job Description:

• Provide first point of contact for support issues at all stores.

• Able to travel daily between stores.

• Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals

• Elevate complex issues/problems to appropriate team members

• Troubleshoot and correct problems on site

• Perform scheduled hardware and/or software installations.

Assist stores with:

• Desktop applications, maintenance, and troubleshooting.

• Network Equipment installation and troubleshooting (routers, switches, access points)

• KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.

• Configure and/or troubleshoot Zebra handhelds, network and label printers.

• Provide store training in Client’s hardware use and software applications.

• Work to gather information, or resolve issue independently or collaboratively

• Quickly learn and retain relevant system knowledge

• Support stores during Go live opening week.

• Respond to customer inquiries and problem solving in a professional and effective manner

• Provide feedback to manager regarding service failures or customer concerns

• Maintain in depth working knowledge of Client’s retail systems and processes

• Perform other related duties as assigned

Qualifications:

Education:

• College degree in IT or Equivalent certifications.

SKILLS & EXPERIENCE

• Written and verbal communication skills.

• Must be a self-starter with the ability to think and work independently.

• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.

• Strong customer service skills.

• Well-organized and detail oriented.

• Ability to handle multiple projects/responsibilities simultaneously.

• Proficiency in MS Office applications.

• Problem analysis and solving.

• Strong decision making.

• Able to take Initiative, being flexible with schedule.

• Must be capable of lifting and/or carrying up to 30 lbs.

• Bilingual in Spanish is a plus.