Salesforce Support Engineer - Techno-functional Consultant

Job Title: Salesforce Support Engineer - Techno-functional Consultant

Location: Lake Forest, IL 60045

Duration: 06 to 12 months contract

Job Description:

• As a Software Engineer, this role is involved in the full systems life cycle from designing, configuring, testing, implementing, and supporting application software and systems that are delivered on time and within budget. You will focus on end-user support and continuous improvement.
• You will partner with Architects, Business Analysts, and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions.

Software Engineers may be assigned to either development or support functions.

You will:

• Collaborate with business colleagues to diagnose and resolve technical issues.
• Develop and maintain working knowledge of the systems supporting the business processes for the Sales and Customer Service Teams
• Provide business analysis, support, and design options for technical solutions of defined business problems
• Provides ongoing production support, including engagement with end users and collaboration with technical teams to diagnose and resolve technical issues.
• Provide status updates and formal communications of work efforts as appropriate.
• Complete analysis that drives understanding and actions items related to continuous improvement opportunities.
• Maintain awareness of and engage as appropriate with the technologies and Business processes that interact with Sales and Customer Service solutions.
• Participate actively in daily standups and all other team meetings
• Assist with post-production support to address production defects and align on the transition from build to run.
• Handles and implements third-party integrations, including troubleshooting and partnering with vendors/partners on issue resolution.
• Provide analysis, assessment, and applicable documents needed to enhance page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc.; coordinate with other teams as needed
• Create test strategies, conduct testing, and promote changes through our multi-tier environment
• Develop and Maintain Knowledge articles for problems/user issues.
• Support data load and maintenance activities as defined.
• Actively contribute to continuous improvement and knowledge sharing opportunities, driving improvement across the team.

You have:

• Process-driven analysis skills
• Facilitation skills to elicit requirements/issue details from various personas across the organization, including senior executives
• Proven experience in driving consensus across multiple stakeholders
• Strong verbal and written communication skills to work effectively with clients, team members, and management
• Experience successfully analyzing and documenting complex business processes
• Experience with Data loads and job scheduling
• Knowledge of Agile/Lean framework and methodology
• Experience with influencing the design and deliverables of projects.
• Enjoys working in a highly collaborative team environment consisting of both technical and business members, where functionality is designed and released on a biweekly basis
• Must have a proactive, results-oriented attitude, can lead by example to coach and mentor others, with a superb work ethic, and the flexibility to work within an environment of constant change.
• Pursues learning beyond the scope of current assignments.
• Able to present complex technical information to a non-technical audience.
• Ability to adapt to changing business processes, technologies, and environments.
• Business Systems Analyst experience
• Experience working with the Agile development methodology.

A reasonable, good-faith estimate of the minimum and maximum for this position is $65/Hr to $70/Hr with Limited benefits

US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time