Store Manager

Job Description: Store Manager

Position: Ice Cream and Pizza Store Manager
Location: Cary, NC 27519
Reports to: Owner
Employment Type: Full-time / Part-time

Job Summary:

We are looking for a dynamic and experienced Store Manager to oversee the daily operations of our Ice Cream and Pizza store. The ideal candidate will have strong leadership and organizational skills, as well as a passion for delivering exceptional customer service. The Store Manager will be responsible for managing the store's operations, leading a team, and ensuring that customers receive high-quality products and a memorable dining experience.

Key Responsibilities:

• Operational Management:
• Oversee day-to-day operations of the store, ensuring smooth operations in both the ice cream and pizza sections.
• Maintain stock levels, manage inventory, and ensure that all supplies are well-stocked and properly stored.
• Handle opening and closing procedures, ensuring security protocols are followed.
• Ensure the store is clean, organized, and compliant with all safety, health, and hygiene standards.
• Staff Management:
• Hire, train, and supervise staff, ensuring they are knowledgeable about the menu and provide excellent customer service.
• Create employee schedules and manage timekeeping.
• Foster a positive work environment and encourage teamwork and communication.
• Conduct regular performance evaluations and provide feedback and development opportunities for team members.
• Customer Service:
• Ensure the highest level of customer service is provided at all times, handling customer inquiries, complaints, and concerns with professionalism.
• Monitor customer satisfaction and resolve issues quickly and effectively.
• Encourage repeat business through loyalty programs, promotions, and personalized service.
• Financial and Administrative Duties:
• Manage store financials, including cash handling, sales tracking, and budgeting.
• Ensure profitability by monitoring costs, reducing waste, and maximizing operational efficiency.
• Prepare daily and weekly sales reports and inventory logs.
• Implement and adhere to company policies, ensuring compliance with all local regulations.
• Marketing and Promotions:
• Assist in creating and implementing promotional activities, events, and seasonal offerings for both ice cream and pizza.
• Collaborate with the marketing team to advertise the store and attract new customers.
• Maintain social media presence and engage with the community.
• Quality Control:
• Monitor food quality to ensure that all products, including pizzas and ice cream, meet the store’s standards.
• Ensure all staff follow food safety protocols, including the preparation, storage, and serving of food.

Requirements:

• Proven experience in a managerial or supervisory role, ideally in the food and beverage industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time-management skills.
• Ability to handle high-stress situations while maintaining a positive attitude.
• Knowledge of food safety and health regulations.
• Basic understanding of financial management and budgeting.
• A passion for customer service and creating a welcoming environment.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications:

• Previous experience in a pizza or ice cream shop is a plus.
• Knowledge of POS systems and inventory management software.
• Food handler certification or other relevant certifications.

Benefits:

• Competitive salary
• Employee discounts on ice cream and pizza
• Opportunities for growth and development
• Flexible work hours

Job Types: Full-time, Part-time

Pay: $38,000.00 - $50,000.00 per year

Shift:

• 10 hour shift

Experience:

• Team management: 1 year (Preferred)

Ability to Commute:

• Cary, NC 27519 (Required)

Ability to Relocate:

• Cary, NC 27519: Relocate before starting work (Required)

Work Location: In person

Salary : $38,000 - $50,000