Busser (Happiest Hour)

Harwood Hospitality Group

Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development. 

Our mission is to allow both our associates and our guests to Escape the Ordinary. For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty.

Happiest Hour  

Spanning 12,000 square feet, and two levels of space, Happiest Hour is located within walking distance to several sports and arts venues, and is known as the destination for all things spirit-lifting. Its indoor and outdoor bliss features garden games, 25 TVs, and 50 beers on tap for the ultimate spot to gather amongst friends, family, or colleagues. Its rooftop is known as Fanciest Hour and provides a lounge-like feel with live music that resonates with pure nightlife.

Summary 

As a Busser you are responsible for overseeing table maintenance, maintaining the flow of service, and assisting servers in the dining room.  Standard duties include clearing food and utensils from tables, resetting, water service, monitoring guest satisfaction and assisting the kitchen in expediting the service process.

Job Functions

Operations

• Set and reset table settings according to specifications in HHG Training Manual and presentation standards. 
• Ensuring all utensils clean and neatly set.
• Properly cleaning and clearing tables after guests have completed their meal. 
• Communicate with kitchen staff to expedite the service process.
• Assisting servers with water refills and or provide other support to enhance the guest experience. 

• Ensure that public restrooms are clean and functional.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach and lift up to 50 lbs.
• Able to stand for prolonged periods of time.

Sanitation and Equipment’s

• Ensure that staff maintain and strictly abide by state sanitation/health regulations and HHG requirements.
• Maintain proper storage procedures as specified by Health Department and restaurant requirements.
• Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.
• Adhere to all sanitation and safety policies.

Meetings & Communication 

• Be available for any Restaurant mandatory meeting or training.
• Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors.

Attire, language, and behavior

• Is always neatly dressed and groomed, and always behaves and speaks according to HHG  standards of excellence.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Required Education & Experience

• High School Diploma or equivalent is strongly preferred
• Must be able to speak and understand English as a primary language. 
• Upbeat, outgoing, and positive attitude required
• Texas Food Handler Certification
• Previous experience in a similar setting/role is strongly preferred
• Excellent customer service, communication, and interpersonal skills required
• Professional demeanor is always required
• Ability to work positively in a fast-paced environment.
• Ability to work effectively within a team.
• Ability to be on your feet and alert for extended periods of time.
• Ability to lift up to 50 lbs. if needed.