Food Runner (Happiest Hour)

Harwood Hospitality Group

Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development. 

Our mission is to allow both our associates and our guests to Escape the Ordinary. For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty.

Happiest Hour  

Spanning 12,000 square feet, and two levels of space, Happiest Hour is located within walking distance to several sports and arts venues, and is known as the destination for all things spirit-lifting. Its indoor and outdoor bliss features garden games, 25 TVs, and 50 beers on tap for the ultimate spot to gather amongst friends, family, or colleagues. Its rooftop is known as Fanciest Hour and provides a lounge-like feel with live music that resonates with pure nightlife.

Summary

The Food Runner for Happiest Hour assists the wait staff by delivering food to guests. They are responsible for ensuring the dish is presented correctly and are required to answer any questions about the food. They are aware of any changes in the menu and are knowledgeable about the items being served. They deliver an excellent fine-dining experience by providing great customer service. They follow all operational policies and procedures set by Harwood Hospitality Group training manual.

Job Functions

Operations

• Assist the other servers by maintaining menu presentation and table setting; replenish utensils and water glasses as needed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality.
• Ensures a spotless service is delivered to all guests, and that their needs and expectations are fulfilled to the highest level.
• Ensure unit is well maintained and that all equipment, materials and utensils are in perfect working condition. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
• Communicate effectively with restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Must be TIPS certified or similar State requirement.
• Follow HHG food and beverage standards and procedures, using HHG training manual.
• Perform all duties in a safe manner and monitor those actions of others.
• Must be pleasant, hospitable, and attentive to guests.
• Assists servers with the following, but not limited to providing dishes to customers, deliver food to tables, check food for accuracy, prepare soups and salads when required, replenish food and beverages, clean tables and work areas, wash dishes and assist in food preparation, transport trays of soiled dishes.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach and lift up to 50 lbs.
• Able to stand for prolonged periods of time.

Sanitation and Equipment

• Ensure that staff maintain and strictly abide by state sanitation/health regulations and HHG requirements.
• Maintain proper storage procedures as specified by Health Department and restaurant requirements.
• Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.
• Adhere to all sanitation and safety policies.

Meetings & Communication 

• Be available for any Restaurant mandatory meeting or training.
• Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors

Attire, language, and behavior

• Is always neatly dressed and groomed, and always behaves and speaks according to HHG standards of excellence.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

• Adaptability / flexibility
• Communication
• Customer focus
• Customer service
• Personal organization
• Quality
• Sense of urgency
• Team support

Required Education & Experience

• High School Diploma or equivalent is strongly preferred
• Must be able to speak and understand English as a primary language.
• Upbeat, outgoing, and positive attitude required
• Texas Food Handler Certification
• Previous experience in a similar setting/role is strongly preferred
• Excellent customer service, communication, and interpersonal skills required
• Professional demeanor is always required
• Ability to work positively in a fast-paced environment.
• Basic math skills required
• Ability to work effectively within a team
• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 50 lbs. if needed