What are the responsibilities and job description for the In Room Dining Order Taker position at Harwood Hospitality Group?
Who We Are
Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.
The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.
Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Summary
The Order Taker will enter room service orders over the phone. Answer questions on menu selections and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery.
Core Responsibilities
- Answer Room Service Phone if and when required.
- Responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action.
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule.
- Make herself familiar with all relevant issues concerning the Room Service
- Report cleanliness and maintenance issues to the immediate supervisor
- Attend regular training session in line with the departmental SOP's guest care, product knowledge, grooming standards, telephone manners.
- Flexible to work in other areas when required by the immediate supervisor.
- Flexible to work in other areas and with working hours when required by the immediate supervisor.
- Familiar with the company's internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.
- Be knowledgeable and upsell at every opportunity.
We’re Excited About You If You Have
- Minimum of 1 year experience in similar role in a five-star hotel industry
- Must be able to work overnight schedule, including weekends, holidays.
- Candidate should possess excellent communication skills.
- Must be able to work a flexible schedule, including weekends, holidays and both AM and PM shifts.
- Previous experience in In-Room Dining/Room Service preferred.
