What are the responsibilities and job description for the Restaurant Training Administrator position at Harwood Hospitality Group?
Harwood Hospitality Group
Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development.
Our mission is to allow both our associates and our guests to Escape the Ordinary. For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty.
Summary
We are seeking a highly organized and detail-oriented Restaurant Training Administrator to assist with employee training initiatives and ensure our team delivers exceptional service. In this role, you will collaborate with the Training Manager and HR to oversee new hire orientation, develop and update training materials, and ensure staff stay informed on menu and policy changes.
Job Functions
- Facilitate new hire orientation and onboarding process by introducing new hires to company culture, policies, expectations, and training pathways.
- Collaborate with the Training Manager to develop, update, and maintain all training manuals, guides, and other instructional materials in alignment with operational standards.
- Help develop and organize training programs for various roles including servers, cooks, hosts, and managers.
- Assist in conducting interactive training sessions, workshops, and on-the-job training, focusing on areas such as customer service, food safety, and operations procedures.
- Maintain accurate training records, scheduling training sessions, and preparing necessary training materials to ensure a smooth and efficient training process.
Requirements, Skills & Experience
- Previous experience in a restaurant or hospitality training or administrative role, required.
- Certification on training, instructional design, or hospitality management, preferred.
- Ability to fluently communicate in both English and Spanish, preferred.
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Strong interpersonal skills and ability to work cohesively with various departments.
- Flexible schedule: have ability to work evenings and weekends based on training schedules and operational needs.
