What are the responsibilities and job description for the Industrial Sales and Business Development Specialist position at Harwood Rubber Products?
About Harwood Rubber Products
We are a leading manufacturer of industrial rubber rollers, committed to delivering high-quality products and exceptional customer service. As an Inside Sales Representative, you will play a critical role in driving business growth and building strong relationships with our customers.
Key Responsibilities:
- Manage customer inquiries and provide prompt support via phone, email, or in-person meetings.
- Develop and maintain relationships with existing customers to ensure repeat business and satisfaction.
- Process quotes, orders, and follow up on pending sales opportunities.
- Collaborate with the outside sales team to identify new business opportunities.
- Work closely with production and operations teams to ensure efficient order processing.
- Maintain accurate records in the CRM system, tracking customer interactions, orders, and sales data.
- Assist in creating pricing strategies and sales reports.
- Provide technical support and product recommendations to customers based on their needs.
- Participate in occasional customer visits and trade shows as needed.
Qualifications
- 2 years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sales).
- Strong communication skills with the ability to build rapport with customers.
- Proficiency in Microsoft Office and CRM software (experience with ERP systems is a plus).
- Highly organized with strong attention to detail.
- Ability to multitask and manage multiple customer accounts.
- Problem-solving mindset with a customer-first approach.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
