What are the responsibilities and job description for the Rubber Products Inside Sales Professional position at Harwood Rubber Products?
Job Description
We are seeking an experienced Inside Sales Representative to join our team at Harwood Rubber Products. The ideal candidate will have a proven track record in customer service, sales, and relationship-building.
Responsibilities:
- Handle customer inquiries and respond to sales opportunities in a timely manner.
- Develop and maintain strong relationships with existing customers to ensure repeat business and customer satisfaction.
- Process quotes, orders, and follow up on pending sales opportunities.
- Collaborate with the outside sales team to identify and pursue new business opportunities.
- Work closely with production and operations teams to ensure efficient order processing.
- Maintain accurate records in the CRM system, tracking customer interactions, orders, and sales data.
- Assist in creating and maintaining pricing strategies and sales reports.
- Provide technical support and product recommendations to customers based on their needs.
- Participate in occasional customer visits and trade shows as needed.
Requirements
- 2 years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sales).
- Strong communication skills with the ability to build rapport with customers.
- Proficiency in Microsoft Office and CRM software (experience with ERP systems is a plus).
- Highly organized with strong attention to detail.
- Ability to multitask and manage multiple customer accounts.
- Problem-solving mindset with a customer-first approach.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
