What are the responsibilities and job description for the Sales and Customer Service Advocate position at Harwood Rubber Products?
Overview
As an Inside Sales Representative at Harwood Rubber Products, you will play a vital role in driving business growth and building strong relationships with our customers. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Key Responsibilities:
- Manage customer inquiries and provide prompt support via phone, email, or in-person meetings.
- Develop and maintain relationships with existing customers to ensure repeat business and satisfaction.
- Process quotes, orders, and follow up on pending sales opportunities.
- Collaborate with the outside sales team to identify new business opportunities.
- Work closely with production and operations teams to ensure efficient order processing.
- Maintain accurate records in the CRM system, tracking customer interactions, orders, and sales data.
- Assist in creating pricing strategies and sales reports.
- Provide technical support and product recommendations to customers based on their needs.
- Participate in occasional customer visits and trade shows as needed.
Qualifications
- 2 years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sales).
- Strong communication skills with the ability to build rapport with customers.
- Proficiency in Microsoft Office and CRM software (experience with ERP systems is a plus).
- Highly organized with strong attention to detail.
- Ability to multitask and manage multiple customer accounts.
- Problem-solving mindset with a customer-first approach.
Benefits Package
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
