What are the responsibilities and job description for the Guest Experience Agent position at Hasbrouck House?
To apply, please email a cover letter and resume to the Assistant General Manager, Ms. Devon Stein, at devon@hasbrouckhouseny.com. Listing will be posted until filled. No phone calls, please.
Job Description
The On-site Guest Experience Agent will make guests feel at home and guarantee their contentment. They will furnish clients with impeccable service to ensure a memorable and restful experience. The individual must be punctual, reliable, independent, calmly, effectively and with good temperament. While hotel experience is a definite plus and the ability to provide great customer service to both guests and team-members is a must; the general attitude of the person, their positive energy, patience, capability to lead, teach and learn, reliability, ability to remain calm, their flexibility and grace under pressure are the attributes that are more important to Hasbrouck House & Butterfield ownership.
Start Date: Immediately
Job Type: Full-Time Hourly | Weekends Required Additional Weekly Hours
Main Responsibilities and Requirements
- Provides high level of customer service to all guests at all times while working the front desk.
- Acts as a team player and able to multi-task and maintain a high level of detail in all tasks.
- Make guest reservations, answer inquiries regarding rates and availability.
- Be concierge for guests with a thorough knowledge of the surrounding areas and events happening on a weekly basis.
- Maintains a thorough knowledge of the room locations, rooms types, operations, package plans, promotions, and hotel facilities.
- Performs daily operations duties including but not limited to property maintenance and hotel guest breakfast service
- Maintains a detailed knowledge about the hotel's amenities, onsite restaurant, and hours of operations.
- Be flexible at all times in order to cover the unexpected needs of the hotel.
- Knows all safety & emergency procedures and how to act upon them. Understands accident prevention policies.
Qualifications
- Preferred: 1-2 years hospitality, hotel, restaurant, or customer service experience.
- Required: Interest in hospitality field and employment long-term
To apply, please email a cover letter and resume to the Assistant General Manager, Ms. Devon Stein, at devon@hasbrouckhouseny.com. Listing will be posted until filled. No phone calls, please.
