What are the responsibilities and job description for the Guest Services Agent position at Hasbrouck House?
The On-site Guest Services Agent will make guests feel at home and guarantee their contentment. They will furnish clients with impeccable service to ensure a memorable and restful experience.
To perform this job successfully, the individual must be punctual, reliable, and independent. While hotel experience is a definite plus and the ability to provide great customer service to both guests and team-members is a must, the general attitude of the person, their positive energy, patience, capability to lead, teach and learn, and their flexibility and grace under pressure are the attributes that are more important to Hasbrouck House & Butterfield ownership.
Main Responsibilities & Requirements:
- Provides high level of customer service to all guests at all times while working the front desk.
- Acts as a team player at all times.
- Able to multi-task and maintain a high level of detail for all tasks.
- Maintains a thorough knowledge of the room locations, types of rooms, room operations, package plans, promotions, and hotel facilities.
- Performs daily operations duties including but not limited to: pool maintenance (in season), property rounds, and upkeep of all guest and common areas, elevating more difficult maintenance requests to management as needed.
Qualifications:
- 1-2 years hospitality, hotel, or customer service experience.
- Must be interested in hospitality industry
- Live within 30-minutes of Hasbrouck House & Butterfield
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Relocate:
- Stone Ridge, NY 12484: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25