What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE position at HASC PERSONNEL SERVICES INC?
JOB TITLE :
Customer Service Representative
DEPARTMENT : Training
Revision Date : 01 / 08 / 2025
Position Overview
CSRs represent our organization and are the face of our company. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings. The CSRs meet the needs of customers by providing quality service. The list below is not comprehensive of all potential job duties. Other duties may be assigned as needed.
Essential Job Responsibilities
Customer Transactions
- Ensure a smooth check-in process for students
- Answer phone calls and help customers with questions or concerns
- Assist with company inquiries and scheduling issues
- Maintain confidentiality regarding students information.
- Maintain a positive and professional attitude with customers
Teamwork
Lab Monitoring
Live Online Proctor
Opening and Closing Lab
Additional Daily Lab Duties
Competencies
Preferred Skills & Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
High school diploma or GED diploma, or six months to a year related customer service / cash handling experience, or equivalent combination of education and experience.
Language Skills
Ability to understand, read, write, and speak English. Individuals with the ability to speak Spanish are beneficial.
Reasoning Ability / Decision Making
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint. Individuals should also have knowledge of Microsoft Outlook, internet software, and other applications. (ie OMNI, S2V)
Physical Demands
While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and / or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
This job is typically in an office environment and may also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities
The Customer Service Representative reports directly to the Operations Manager or site Supervisor. This position does not have direct reports.
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