Research Analyst

Position Overview

The 30 year company supports the petrochemical and manufacturing industry domestically and internationally providing training, occupational medicine, background screening, and innovative solutions to industry. The Research Analyst is primarily responsible for ensuring all background orders are compliant under the FCRA along with any state and jurisdiction restrictions.

Essential Job Responsibilities

• Manage inbound calls in a timely manner
• Build strong client relations with internal and external clients
• Communicate with previous employers, educational institutions, and references to validate information reported by applicants
• Review county, state, and federal records
• Communicate with county clerks via telephone/email
• Meet and maintain key performance indicators
• Answer questions from other employees and departments
• Other duties as deemed necessary

Preferred Skills & Qualifications

• At least 2 years of customer service experience
• Strong communication skills - written and oral
• Work well both independently and in a team environment
• Ability to work in a fast-paced environment and learn detailed procedures
• Proven ability to work under pressure and make effective decisions
• Ability to multi-task and prioritize
• Experience working with confidential information
• Experience with collecting, researching, analyzing, observing, and recovering data

Requirements

• High school diploma/equivalent
• Detail oriented
• Ability to learn custom software applications through training provided by HASC
• Entry-level proficiency in general computer skills
• Proven organizational skills

Physical Demands

While performing the duties of this job, the employee is regularly required to read, talk, or hear. The employee is frequently required to stand, walk, sit, use hands to handle equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This job is typically in an office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reporting Responsibilities

The Research Analyst reports directly to the Manager of Screening Services. This position does not have direct reports.