What are the responsibilities and job description for the Supervisor of Gonzales Operations position at HASC Personnel Services Inc?
Job Description
Job Description
Description : JOB TITLE :
Operations Supervisor
DEPARTMENT : Training
Revision Date : 02 / 26 / 2025
Position Overview
This position provides direct supervision and leadership to the Customer Service Operation. Primary responsibilities are daily business, client, and customer relations for HASC. This role maintains administration at the direction of the VP of Louisiana Operations to provide support and personalized service to business clientele and trainees that visit HASC locations. This position will lead a local team, maintain work schedules, perform duties of record keeping, obtain supplies through procurement, and work on special projects. As the leader, this position is expected to ensure quality product, friendly telemarketing, cleanliness and superior customer service delivery. High proficiency in interpersonal skills, coordinate with a diverse group of external and internal customers. Independent judgment and decision making are required to plan, prioritize, and organize diversified workload, recommend changes in office practices or develop procedures.
Essential Job Responsibilities
Supervisory Responsibilities
- Supervise the day-to-day customer service personnel
- This position is responsible for scheduling, hiring, coaching, counseling and disciplinary actions for their subordinates. Annually this position will be responsible for conducting performance reviews and providing leadership in areas that impact customer service operation.
Administrative Functions
Additional Duties
Support Regional Vice President Louisiana Operations
Manager Responsibility
Under the guidance of the VP of Operations Louisiana, this position is directly responsible for CSRs.
Competencies
Preferred Skills & Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
Associate degree (A. A.) or equivalent from two-year College or technical school, or three years of administrative experience; or equivalent combination of education and experience. Knowledge of Microsoft Word, Excel, and Outlook required. Knowledge of interactive meeting systems like Teams, Virtual and Zoom. Ability to learn new software.
Language Skills
Ability to understand, read, write, and speak English. Individuals with the ability to speak Spanish are beneficial.
Reasoning Ability / Decision Making
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge and proficiency in Microsoft Word, Excel, and PowerPoint. Individuals should also have knowledge of Microsoft Outlook, internet software, and other applications. (i.e. OMNI, S2V)
Physical Demands
While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and / or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
This job is typically in an office environment and may also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reporting Responsibilities
The Customer Service Representative reports directly to the VP of Louisiana Operations. This position does not have direct reports.
Requirements :
