Corporate Communications Specialist

We are seeking a Corporate Communications Specialist to join our customer service team! You will be responsible for providing good customer service and resolving client inquiries in a professional manner within an office setting at our main office.

In this role, you will be the primary point of contact for customers and vendors via various platforms (in-person, chat, email, social media), providing exceptional support and assistance. You will help answer general questions, resolve customer issues and relay sensitive information to Key Holders, Managers, Directors and Investors to ensure a positive experience with our company’s products and services.

What We Look For:

The ideal candidate will possess strong written communication skills, excellent problem-solving abilities, and a commitment to customer satisfaction. Attention to detail is crucial in this role as you will handle multiple tasks, assist with troubleshooting, and ensure that all information provided is accurate and clear. As part of a collaborative team, you will work closely with other departments to resolve complex issues and improve our customer service processes. This means that we look for the following skills:

• Problem-Solving Skills: The ability to assess customer needs and quickly offer suitable solutions or alternatives related to products or services.
• Attention to Detail: Ensuring that all details (specifications, prices, features, availability, etc.) are communicated accurately to avoid misunderstandings or errors.
• Solution-Oriented Mindset: Focusing on finding the right solutions for customers' product or service-related issues, ensuring their satisfaction and retention.

Responsibilities:

• Respond to Customer Inquiries: Address questions, complaints, and concerns via phone, email, live chat, or in person.

• Resolve Customer Issues: Provide solutions to problems in a timely and effective manner, ensuring customer satisfaction.

• Maintain Knowledge of Products/Services: Stay updated on company offerings, policies, and promotions to provide accurate information.

• Process Orders and Returns: Assist customers in placing orders, processing refunds, exchanges, or returns.

• Document Customer Interactions: Keep records of interactions, transactions, and complaints in the system for future reference.

• Follow Up with Customers: Ensure unresolved issues are addressed and follow up on pending cases when required.

• Escalate Complex Issues: Transfer escalated or unresolved problems to higher-level support or relevant departments.

• Contribute to Feedback Loop: Communicate recurring issues or feedback from customers to improve products or processes.

• Meet Quality Standards: Uphold company guidelines in communication tone, accuracy, and professionalism.

• Participate in Training: Engage in ongoing learning to enhance customer service skills and adapt to new tools.

​Qualifications:

• Excellent Communication Skills: Ability to clearly convey information and instructions, both verbally and in writing.

• Basic Computer Proficiency: Comfortable using email, live chat platforms, and customer relationship management (CRM) tools.

• Problem-Solving Abilities: Capable of addressing customer concerns and finding effective solutions.

• Attention to Detail: Ensures accuracy when processing orders, recording information, or addressing inquiries.

• Empathy and Patience: Able to understand customer frustrations and handle challenging situations professionally.

• Teamwork Skills: Collaborates effectively with colleagues and escalates issues when necessary.

• Organizational Skills: Manages multiple tasks and prioritizes effectively in a fast-paced environment.

• Willingness to Learn: Enthusiasm for ongoing training and professional development.

• Basic Product/Service Knowledge: General understanding of the company’s offerings (with further training expected).