Service Manager

The Automotive Service Managers oversee and manage all service operations of the dealership including logistics, customer services and / or repairs in response to customer needs. They handle all hiring, training, and budget management. They set departmental goals and monitor attainment and engagement for the department. They answer all customer inquiries, mitigate all customer concerns, complaints or misunderstandings with sincerity, honesty, courtesy, tact and diplomacy and genuine concern for the customer and their needs.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Recruits, hires, trains, motivate, counsels, and monitors the performance of all service department staff.
• Maintains reporting systems required by general management and the factory.
• Prepare and administer annual operating budget for the department.
• Monitors and controls the performance of the department using company and factory regulated reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments in the dealership.
• Works with Marketing Director and General Manager to develop and implement a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy Ensures all technicians are up to date with factory training requirements.
• Accounts for all repair orders; ensures that none are missing, and all are processed correctly.
• Holds necessary daily and weekly meetings per company and factory guidelines.
• Directs and schedules the activities of all department employees.
• Facilitates and / or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technician’s daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Reviews and approves all repair orders before submitting them to the warranty department, monitoring sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat business and customer referrals.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean to Management standards.
• Serves as liaison with factory representatives and completes contact report to management.
• Ensures the proper care, storage, and inventory of special tools and reports deficiencies.
• Ensures that customers’ service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations
• Handles customer complaints immediately and according to management guidelines.
• Maintains safe work environment and attends Safety meetings.
• Treat all customers with respect and dignity.
• Maintain a professional appearance.

Qualifications

Benefits

The successful candidate will be required to successfully complete a background check, drug screen, and driving records check.

In accordance with RCW 49.44.240 this position is identified as Safety Sensitive and is subject to pre-employment drug screening including cannabis.

We look forward to meeting you!

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Equal Opportunity Employer

Search Terms : #management #manager #assistantmanager #automotive #advisor #technician #sales #customerservice

Salary : $96,000 - $250,000