What are the responsibilities and job description for the Sr. Solutions Architect position at HashiCorp?
About the team
Solutions Architects (SAs) are our customers' primary technical point of contact, driving product onboarding, adoption / maturity and value attainment! You will enable our customers' adoption of high-value product use cases and help integrate their HashiCorp tools into their software / development stacks. You will also mitigate on-time renewal risks by cementing the value of HashiCorp tools.
What you'll do (responsibilities)
Through continuous engagement, SAs help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The SA team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain!
- Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion / extension / renewal phases, as measured by customer product consumption, health, retention and growth
- Serve as a subject matter expert for our customers' usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
- Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application deliver and to help customers use HashiCorp tooling to drive measurable value-based outcomes
- Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer's needs
- Ensure the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight
- Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer's lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
- Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
- Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health
What you'll need (minimum qualifications)
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
LI-REMOTE #JO-1
Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training.
The base pay range for this role is : $159,840-$188,000 USD The OTE pay range for this role is : $199,800-$235,000 USD
Salary : $159,840 - $188,000
