Patient Care Coordinator

We are seeking a compassionate and detail-oriented Patient Care Coordinator to join our team. The ideal candidate will be responsible for managing patient care plans, coordinating between healthcare providers and patients, and ensuring a seamless patient experience throughout their care journey. If you have excellent organizational skills, strong communication abilities, and a passion for helping others, we would love to hear from you!

*Responsibilities*

• Greet and assist patients upon arrival
• Handle phone calls, inquiries, and correspondence
• Provide exceptional customer service to patients and their families
• Serve as the primary point of contact for patients, addressing their needs and concerns with empathy and professionalism.
• Coordinate and schedule patient appointments, tests, and procedures, ensuring efficient use of resources and minimal wait times.
• Monitor patient progress and follow up on care plan adherence, addressing any issues or concerns that may arise.
• Assist with insurance verification, referrals, and authorizations
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with regulatory requirements.
• Facilitate communication between patients, healthcare providers, and other departments to ensure coordinated and comprehensive care.
• Address and resolve patient complaints or issues promptly, escalating to appropriate personnel when necessary.
• Participate in quality improvement initiatives and contribute to the development of best practices for patient care coordination.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in healthcare administration, nursing, or a related field preferred.
• Previous experience in a healthcare or patient-facing role is highly desirable.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent interpersonal and communication skills, with a compassionate and patient-centered approach.
• Proficiency in using electronic health records (EHR) and other healthcare software systems.
• Knowledge of medical terminology, insurance processes, and healthcare regulations.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Bilingual (Spanish, English) preferred.

*Experience*

• Prior experience in medical administrative support or a medical office setting is preferred
• 2 years experience in a pre certification role.
• Proficiency in office tasks and software applications
• Experience in a dental office would be advantageous
• Proficiency in using electronic health records (EHR) and other healthcare software systems.
• Has to know how to deal with Motor Vehicle Insurance and Health Insurance.
• Knowledge of medical terminology, insurance processes, and healthcare regulation
• Ability to work both independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Joining our team as a Patient Care Coordinator offers the opportunity to contribute to the well-being of our patients while working in a supportive and collaborative environment.

Job Type: Full-time

Pay: $43,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Administrative experience: 1 year (Required)
• Medical office experience: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• South Plainfield, NJ 07080 (Required)

Ability to Relocate:

• South Plainfield, NJ 07080: Relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Salary : $43,000 - $48,000