Customer Service Representative

Position Summary

Under the general direction of the Station Manager and Area Manager, the Customer Service Representative (“CSR”) assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for cash register operations, store and merchandise maintenance, and maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.

Responsibilities and Duties:

Customer Service Duties

• Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to H&S, or Welcome to Chevron”)
• Represent the company in a professional manner at all times
• Consistently maintain a professional, courteous attitude when dealing with customers
• Manage the customer’s checkout procedures when they purchase products
• Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction
• Offer current promotional items to all customers
• Offer credit card application and information to all customers.

Cash Register Duties

• Accurately operate the cash register (Point of Sale -POS system), processing all customer cash, debit, and credit transactions and balancing the cash drawer at end of shift.
• Issue receipts to customers for products bought, make necessary refunds, credits or change to customers
• Perform simple math calculations.
• Make sure all money is dropped in the safe according to company policy and procedures.

Visual Communications

• Stock and maintain all shelves, store displays and coolers to ensure they are visually appealing to customers
• Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness
• Ensure that all prices are displayed correctly for each product
• Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager
• Keep the food and beverage area clean, neat, and well stocked with all necessary items

Food and Beverage Handling

• Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
• Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.

Maintenance/Cleanliness/Safety Duties

• Maintain and clean the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser, spill buckets, etc.).
• Remove and dispose of trash and debris outside/inside.
• Sweep and mop store floors and other cleaning duties, as necessary.
• Clean station restrooms.
• Understand and comply with training on the Emergency Shutoff Locations at each location, both outside and inside, and the procedures for alarms

Miscellaneous

• Follow Shift Duties schedule for correlating shift.
• Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
• Understand how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
• Perform all other duties assigned.

Skill Set

The candidate must be able to work any shift, Sunday – Saturday to support the company’s business needs. He/she/they must be able to effectively communicate. The candidate should demonstrate effective verbal communication skills and have excellent follow through. Candidate should be self-motivated but with the ability to follow directions. Able to multitask while offering excellent customer service, checking inventory levels, managing the cash register and interacting with staff and clientele.

Knowledge/Experience:

High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. CPR and first aid training is a plus. Adaptability, multi-tasking and sound decision-making abilities are required and essential to the success of this role. Computer proficiency is also required.

Software, Tools and Equipment:

You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.

Other Requirements:

As a team member you will represent H&S Energy. While you are on the job, H&S Energy expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required, you are expected to wear it. Refer to the H&S Appearance & Image Guide for additional information.

Physical Demands and Work Environment

Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, bending, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials, inventory, and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.

The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable qualified applicants with disabilities to participate in the application process, to be considered for the job and to perform the essential functions of the job, unless the reasonable accommodation requested would cause an “undue hardship” to the employer, as that term is defined under applicable law.