Dispatcher

The Dispatcher position provides oversight and implementation of the day-to-day operations of the Logistics Department. Includes organization of processes to assist in efficient workflows and utilization of assets, employees, and resources.

Operates as a critical link between customer (both internal and external), driver group and management. Evaluates needs with regards to sourcing, allocation and product control.

Understands the business implications of the decision-making process and provides solutions to ensure high quality service.

• Monitors fuel inventory levels at both company operated and dealer operated sites.
• Defines employee schedules and coordinates adequate coverage based on business demand.
• Coordinates equipment availability and maximizes utilization.
• Schedules fuel delivery and maintains required inventory levels.
• Creates orders required for 3rd party carriers.
• Delivers consistent results with the dispatch team.
• Ensures accuracy for downstream efficiency.
• Communicates with suppliers and customers.
• Proactively recognizes situations and promptly solves problems.
• Understands process and works to fix at source of issue.
• Provides input on processes, procedures, or new approaches.

KNOWLEDGE BASE

• Understands and applies principles, concepts, theories, technologies and standards of Logistics.
• Develops and applies specialized knowledge within Logistics.
• Deepens knowledge through exposure to new assignments and continuous learning.
• Knowledge of related industry considerations.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization.
• Assists program or process development and implementation.

PROBLEM SOLVING

• Applies research, gathering, analytical and interpretation skills to operation of Logistics.
• Develops solutions to a variety of problems of moderate complexity.
• Evaluates and resolves data integrity issues.
• Interprets generally defined practices and methods.
• Recognizes and acts on inconsistencies in data or results and fixes the problem.
• Identifies driver issues and develops action plan.
• Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, decisions or recommendations
• Regularly exercises discretion and independent judgment.
• Involved with local or business specific engagement initiatives to support overall improvement of the Logistics Department.

GUIDANCE

• Works under general direction.
• Work is guided by objectives of the area or assignment.
• Refers to established policies and precedents as needed.
• Applies discretion and independent judgment to identify when deviation from standard practice is required without prior approval.
• May set project time-frames and priorities based on project objectives and ongoing assignments.
• Assumes responsibility to improve service, efficiency and quality of work.
• When assigned to a team, actively participates on small to medium sized project teams in support of interdepartmental solutions.

PROBLEM SOLVING

• Knowledge of system development methodology, system architecture and analytical / problem solving skills.
• 6-8 years of relevant experience or equivalent combination of education and work experience.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s Degree or 5 years of in relevant work experience
• Analytical skills with demonstrated proficiency with continuous improvement tools and methodologies.
• Experience and proficiency with Microsoft Office Suite
• Excellent oral and written communication skills

PREFERRED SKILLS

• Experience with industry specific software PDI, TelePoint, Intellifuel, KeepTruckin, DTN
• Experience with Excel, Word, PowerPoint, Outlook, SharePoint

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Last updated : 2024-11-17