What are the responsibilities and job description for the Service Writer position at Hastings Automotive?
Overview
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will act as a vital link between our customers and service technicians, ensuring that all service requests are accurately documented and communicated. This role requires a strong understanding of automotive services, exceptional customer service skills, and the ability to manage multiple tasks efficiently.
Responsibilities
- Greet customers promptly and professionally, providing excellent customer service at all times.
- Accurately document customer concerns and service requests, including oil changes, air brake inspections, and other automotive services.
- Collaborate with mechanics and service technicians to determine necessary repairs and maintenance.
- Prepare detailed estimates for services needed, ensuring clarity in communication regarding costs and timelines.
- Maintain an organized workflow by scheduling appointments and managing the service department's daily operations.
- Follow up with customers regarding their vehicle status and ensure timely completion of services.
- Handle customer inquiries and resolve any issues or complaints in a professional manner.
- Stay updated on automotive industry trends, including new technologies and services offered in the market.
Experience
- Previous experience in auto service management or as a Service Writer is preferred.
- Familiarity with automotive terminology and processes, including oil change procedures, air brake systems, and auto estimating techniques.
- Experience in automotive sales or working within a dealership environment is a plus.
- Strong communication skills with the ability to explain technical information to customers clearly.
- Proficiency in using computer systems for scheduling and documentation purposes is essential.
- A background as a mechanic or service technician can be beneficial for understanding the technical aspects of the role.
Join our team as a Service Writer where your expertise will contribute to delivering exceptional automotive services while enhancing customer satisfaction!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 20 – 60 per week
Shift:
- 10 hour shift
- 8 hour shift
- Rotating shift
Work Days:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12