What are the responsibilities and job description for the Support Services Processor position at Hastings Insurance Co.?
Hastings Insurance is seeking a Support Services Processor to join our Support Services team! The Support Services Processor is responsible for accurately processing various document types into Hastings Insurance's business systems and supporting our company operations.
This is a great entry-level opportunity to join a fast-paced and stable organization!
Position Location & Schedule Details
This is a full-time, non-exempt (hourly) position, typically working Monday through Friday from 7:30 a.m. to 4:00 p.m.
Employees must be able to work onsite at our Hastings, Michigan, corporate headquarters.
Position Duties & Responsibilities
- Accurately prepares and sorts all types of documents for scanning.
- Responsible for scanning documents into the OnBase system.
- Responsible for assisting in routine maintenance of departmental equipment and troubleshooting for minor malfunctions.
- Ensures indexing of all documents and data entry of primary keywords for retrieval/workflow.
- Verifies the accuracy and quality of prepping, scanning, and indexing.
- Responsible for all incoming and outgoing mail for internal and external customers:
- Sort and distribute all incoming mail as required.
- Collect, sort, and prepare outgoing mail.
- Process outgoing USPS/UPS packages.
Candidate Requirements & Qualifications
- A high school diploma or GED is required.
- Prior experience in an office/clerical, reception, retail, or banking setting is highly preferred.
- Ability to work a full-time schedule of Monday-Friday, 7:30 am - 4:00 pm or 8:00 am - 4:30 pm reliably and punctually at our Hastings, Michigan corporate offices.
- Ability to consistently type at 30 WPM or higher.
- Demonstrated knowledge of fundamental PC applications- MS Word, Outlook, etc.
- Demonstrated ability to provide positive interpersonal skills to maintain friendly, team member, and business-like relationships with all internal and external customers.
- Strong communication skills, both written and verbal.
- Experience in a fast-paced environment with the ability to multi-task and prioritize based on urgency.
About Us
At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders. We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.
Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skills they contribute to our success.
For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.
Our Commitment as an Employer
We value the strength of a diverse and inclusive workforce. Hastings Insurance is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.
Hastings Insurance seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.
