What are the responsibilities and job description for the Flex Claim Representative - Southwestern Michigan position at Hastings Insurance?
Hastings Insurance is currently looking for a Flex Property Claim Representative to join its Property Claim team! The individual in this role investigates, evaluates, and resolves minor to moderate claims within the Company’s contractual and legal obligations while providing quality service and ensuring appropriate payments to our customers. This role will handle a blend of field (in-person) and inside (remote) claim types.
Position Location & Schedule Details
A remote-based role, with the individual working from home and traveling to locations as needed to investigate and evaluate assigned claims.
The ratio of field to inside claim types is based on the business need.
This position will provide service to our policyholders located throughout West / Southwest Michigan. Candidates must currently reside or be able to relocate to this territory for consideration.
The individual in this role will generally work within our standard office hours of Monday through Friday, 8:00 a.m. to 4:30 p.m. Given the nature of the role, some work may occur outside of these hours.
Position Duties & Responsibilities
Manages a personal caseload of claims to ensure the proper adjudication or settlement of those claims.
Complies with all state and federal regulations, Core Values, and established processes and guidelines.
Facilitates the claim process and resolves claims promptly by initiating and maintaining positive and productive communications with all customers.
Investigates, reviews/applies coverage/compensability, evaluate, and settle claims within the scope of the Company’s contractual and legal obligations to ensure that settlements are fair and equitable to the insured, claimant, and the company.
Ensures salvage and subrogation opportunities are identified and pursued to minimize claim losses.
Utilizes all appropriate loss and expense savings programs and directs the activities of outside vendors to ensure only necessary and cost-effective work is accomplished.
Accurately and thoroughly document all files in the Claim system of record to substantiate the claim's disposition and minimize the possibility of erroneous payments.
Establishes and maintains appropriate case reserves to fund the payment of the claim once it is resolved, whether through settlement, litigation, or arbitration.
Identifies potential fraud and refers to the Special Investigations Unit.
Interacts with surveillance companies, independent adjusters, and special investigators.
Coordinates relevant claim information with Loss Control, Underwriting, Marketing, etc., to maximize the company’s effectiveness.
May serve as a technical resource for other staff members and may assist in departmental training.
Actively participates in professional development, i.e., continuing education or self-improvement.
Secures and/or maintains appropriate state adjuster license(s) and continuing education credits, as necessary.
Other duties as assigned by leadership, either verbally or in writing.
Candidate Requirements & Qualifications
Bachelor’s degree preferred. An equivalent combination of education, training, and work experience is required in lieu of a degree.
Completion of industry-related designation or actively working towards a designation is preferred.
Computer experience and proficiency (MS Office, Excel, Word, etc.)
Demonstrated excellent verbal and written communication ability.
Ability to work effectively both independently as well as in a team.
Demonstrated customer service skills.
Demonstrated critical thinking skills and the ability to be decisive.
Ability to negotiate skillfully in demanding situations and manage conflict while maintaining relationships.
Adapts easily to new or changing assignments, priorities, requirements, or situations.
Demonstrated time management and organizational skills to prioritize and complete work and/or projects effectively.
About Us
At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders. We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.
Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skill that they contribute to our success.
For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.
Our Commitment as an Employer
Hastings Insurance seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.
