What are the responsibilities and job description for the Claim Subrogation Supervisor position at Hastings Mutual?
Hastings Insurance is currently looking for a Claim Subrogation Supervisor to join its Operational Oversight team! The Claim Subrogation Supervisor provides coaching, development, training, supervision, and business result collection / analysis in a claim unit setting. The position is responsible for recovery operations and will work with management to supervise, train, and support the claim staff in the pursuit of subrogation recoveries. In addition, they will direct staff through proper investigation, evaluation, negotiation and resolution of claim recoveries, within the Company's contractual and legal obligations while also ensuring timely service to our customers.
Position Location & Work Format
This role can be flexible in its location. Hastings will entertain candidates who reside within our five-state territory (Michigan, Indiana, Illinois, Wisconsin, or Illinois) to work in a remote capacity. Candidates who reside within the greater Hastings, MI area can work either a full-time onsite or hybrid work arrangement. Regardless of the location, this role will generally work within our standard office hours of Monday through Friday, 8 : 00 a.m. to 4 : 30 p.m.
Hastings may consider candidates from outside our five-state territory if other elements of their application are strong.
Position Duties & Responsibilities
- Leads and develops the claim subrogation unit including coaching, training, mentoring, developing, performance management, hiring, and disciplinary recommendations across multiple levels of experience.
Manages all claim recovery operations, including both internal staff and outside vendors, to ensure effective recovery investigation, evaluation, litigation strategies, and timely disposition of subrogation claims.
Ensures that staff provides prompt and courteous service in accord with department standards and corporate service goals.
Monitors and distributes pertinent changes in insurance law, tort law, or litigation practices related to subrogation and recovery.
Secures and / or maintains appropriate state license(s) and continuing education credits, as necessary.
Candidate Requirements & Qualifications
Five years minimum claim experience, with increasing responsibility, is preferred.
About Us
At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders.
We seek to strategically grow our product lines and continue to expand geographically while maintaining our financial stability and innovative nature.
Our talented employees are dedicated to providing excellent customer service to our agent partners and policyholders. Many of our employees have been identified as industry experts, and we value the knowledge and skill that they contribute to our success.
For more than 135 years, Hastings has helped our customers protect their valued assets and rebuild after devastating losses. We are proud to be rated an A (Excellent) insurance carrier by A.M. Best Company.
Our Commitment as an Employer
We value the strength of a diverse and inclusive workforce. Hastings Insurance is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.
Hastings Insurance seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.
