What are the responsibilities and job description for the AREA MANAGER LIFEGUARD - Summer 2025 position at Hastings Water Works?
BASIC FUNCTION :
The Area Manager (AM) will be directly responsible for monitoring and assisting with operations at 3-6 client facilities. They will be responsible for ensuring that facility safety conditions are always to standard and that employee performance is satisfactory. This will entail duties such as checking to make sure employees are completing all daily facility tasks, monitoring for and addressing facility issues such as chemical imbalances and pump room failures, and communicating with clients to ensure their satisfaction is met. This position requires strong interpersonal and problem-solving skills as well as a polite and helpful spirit when working with others. Area Managers must be able to take a peer-mentor approach to coaching employees when they are in need of performance improvement. Flexibility and availability are also necessary as Area Managers may be required to lifeguard at any given time (while working).
RESPONSIBILITIES :
Facility Management :
Communicate with the client on a weekly basis. Act as a client relations representative to address any client concerns, issues, or disputes, and communicate them to the District Manager and Aquatics Office
Responsible for monitoring the day-to-day maintenance of each pool in designated area. This includes but may not be limited to :
Monitoring daily chemical logs and daily attendance sheets
Cleaning pump baskets, monitoring filtration system, and backwashing when necessary
Ensuring facility cleanliness through personal involvement and delegation to employees
Problem-solving minor facility issues to the best of ability
Taking inventory of supplies and chemicals at facilities and reporting to DM
Maintain availability via phone call / text after office hours to address spontaneous facility issues and communicate them to the Aquatics Office
Meet with health inspectors as they conduct facility inspections
Communicate all facility incident reports to the Aquatics Office within 24 hours
Other duties as assigned
Personnel Management :
Will supervise a team of 15-40 employees within designated area
Responsible for holding lifeguards to the standard of the American Red Cross certification, the Ohio Revised Code and Hastings Water Works standards and policies
Frequently check on employees throughout the day to ensure well-being and job performance
Responsible for communicating feedback to employees including praise, coaching and correction
Organize and run preseason orientation for new and returning employees
Continuously provide orientations throughout the season for employees who have not yet worked at facilities in the assigned area
SKILLS / BEHAVIORS :
Strong communication skills including public speaking and active listening
Strong interpersonal skills and is energetic and easily able to motivate others
Ability to lead by example
Ability to work independently and take initiative
Comfortable operating in an environment of continual change
Ability to change priorities quickly
Possess integrity and ability to hold self and others accountable
Openness to critical feedback and suggestion
Ability to create and maintain a flexible weekly work schedule
Requirements
EDUCATION / EXPERIENCE REQUIREMENTS :
Essential :
High school diploma, GED or in the process of obtaining a High school diploma or GED
A minimum age of 17 years of age
Valid driver's license with reliable self-transportation
American Red Cross Certification (Lifeguard, First Aid, CPR and AED)
Preferred :
2 years lifeguarding
2 years working in a customer service-related industry : retail, restaurant, hospitality, etc.
American Red Cross Certification (Lifeguard Instructor and / or Water Safety Instructor)
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