Demo

Implementation Consultant OOJ - 32084

Hatch Global Search
Hoboken, NJ Full Time
POSTED ON 4/15/2025
AVAILABLE BEFORE 5/2/2025

Job Description

An Implementation Consultant is a professional who works with businesses to successfully integrate new software, systems, or processes by assessing their needs, configuring solutions, managing the implementation process, providing training to end-users, and ensuring a smooth transition to the new technology, ultimately aligning the solution with the client's business goals and objectives.

Implementation Consultant

Leading IT services and software company, publisher of Visual Planning,

a global resources and activities management software.

The company has headquarters in France with offices in the United States

as well as partners in other parts of the world.

Visual Planning has gathered over 130,000 users from 5,000 customer

organizations since its launch. The solution is designed to take the

pain out of operations management, with a focus on resource availability

and allocation, scheduling, forecasting, and project tracking.

In order to support our growth in the US market, we are looking to hire

an Implementation Consultant.

Essential Duties & Responsibilities :

1) Learn the software and company processes during the onboarding

period.

2) To support customers who have selected the software during the

deployment and go-live phase. This typically includes several steps :

  • Needs Analysis (gathering and analyzing customer’s requirements / issues

to identify key workflows and how those can be addressed in the

  • software);
  • Configuration (setup of the software to make it fit with
  • requirements);
  • Training (teaching users how to use the software);
  • Documentation (writing down documentation describing configurations
  • performed and key workflows, as well as generic functional

    documentation).

    3) To support customers in their ongoing usage of the software,

    including, where necessary, liaising with infrastructure specialists and

    product developers to resolve technical issues in a timely manner.

    4) Participate in the process of improving the software by continuous

    testing, bug reporting, and sharing ideas for future versions.

    Role Requirements

  • Client satisfaction oriented
  • Tech savvy
  • Fast learning ability
  • Great communication skills
  • Experience in hands-on implementation of enterprise software
  • Ability to lead the technical aspects of consulting engagements with
  • clients

  • Ability to assimilate and express complex technical and functional
  • concepts effectively, both verbally and written, up to C-level

  • Strong troubleshooting / problem-solving skills
  • Fastidious attention to detail and documentation
  • Ownership of problems
  • Ability to effectively manage multiple projects simultaneously
  • Able to travel in North America and Europe, when required (at the
  • expense of the company).

  • Bachelor 2 years of experience or Master’s degree 1 year of
  • experience

    Technical Requirements

  • Fully proficient in MS Excel and word processing tools
  • Background knowledge of client-server architectures, network
  • architectures, HTTP protocol, database management systems, Active

    Directory

    Nice-to-Have

  • Email administration skills : Outlook, ICal, SMTP
  • Knowledge of HTML a plus
  • Knowledge of any of the following : SharePoint, SAP, MS Dynamics Nav,
  • MS Project, JD Edwards, Primavera P6

  • Languages : French, Spanish
  • Benefits :

  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • HSA & FSA
  • Paid time off
  • Tuition reimbursement
  • Compensation package :

    Salary : $60,000.00 - $75,000.00 per year

  • Quarterly bonus
  • Yearly performance bonus
  • Job Type : Full-time

    Work Location : Hybrid remote in Hoboken, NJ 07030Qualifications

    In the nutshell :

  • we are not looking for people who do not have matching education / experience (mandatory)
  • we are looking for people who worked with “software” in the past (mandatory)
  • candidate needs to live or relocate to the office area to be able to be onsite when the rest of the team is there (4 days a month) – 100% remote is not possible (mandatory)
  • candidate needs to be comfortable speaking English at business level (mandatory)
  • we are not looking for a software developer
  • Why is This a Great Opportunity

    Growning Company

    OOJ - 32084

    Salary : $60,000 - $75,000

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