What are the responsibilities and job description for the Technical Service Representative position at Hatco Corporation?
Are you passionate about problem-solving and delivering exceptional customer service? We’re looking for a dynamic Technical Service Representative to join our team! In this exciting role, you’ll provide expert technical assistance for the service and repair of our equipment, process orders for replacement parts, and collaborate with service agencies, parts distributors, as well as engineering and sales teams. If you thrive in a fast-paced environment and enjoy technical troubleshooting while helping customers, this is the perfect opportunity for you!
ESSENTIAL JOB RESPONSIBILITIES :
- Provide customers with parts information and refer them to the nearest service agency or parts distributor when appropriate. Receive and process requests for service parts and rotate duty time providing 24 / 7 technical service to field repair technicians.
- Assist customers and service agencies (via phone, chat, and email messages) on technical issues to resolve equipment problems as necessary. Provide technicians, consultants, fabricators and end users service data on proper application, sizing and installation of equipment.
- Provide technical and service assistance to sales personnel, representatives and Customer Service personnel as required. Act as liaison between engineering and service operations to resolve equipment performance issues.
- Perform various administrative tasks related to order processing, warranty claims and other service documents necessary to manage the service operation. Assist with the maintenance of service records and files.
- Maintain a high level of product and technical knowledge through training seminars, technical classes and equipment audits. Attend industry trade shows, trade meetings and visit service agencies when requested.
QUALIFICATIONS :
EDUCATIONAL OR EXPERIENCE REQUIREMENTS :