What are the responsibilities and job description for the Customer Service Representative position at Hattenhauer Distributing Co.?
Job Summary:
The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.
Supervisory Responsibilities:
None.
Essential Functions (in a typical work week):
Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.
RETAIL:
- Greets customers as they enter the location.
- Accepts money in the form of cash, checks, and credit or debit cards for items purchased
- Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
- Sells age related products according to local laws and company policy.
- Under the direction of store manager restocks the cooler and floor displays.
- Cleans the exterior and interior of the store including rest rooms as directed by the store manager.
- Processes returns and exchanges according to store policy.
- Identifies prices of products and services and tabulates bills with available equipment.
- Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.
- Bag, box, and wrap purchased items.
FUEL:
- Greets customers
- Pumps the amount and type of fuel the customer requests
- Cleans automobile windows for customer
- Processes payments
- Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.
- Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.
- Clean and maintain fuel pumps
- Clean up fuel and oil spills
FOOD:
- Responsible for the prep, cooking and food handling of food service areas
- Maintain well-organized and orderly food area
- Take and receive orders from customers for hot deli items
- Monitor hot deli case and keep stocked with fresh items
- Prepare food to company standards and processes
- Clean and organize dishes and utensils
Secondary Functions (in a typical work week):
The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.
Required Knowledge, Skills and Abilities:
- Excellent customer service skills.
- Good verbal communication skills.
- Ability to operate available equipment, such as cash registers, calculators, or scanners.
- Basic mathematical skills, as needed to make change and give refunds.
- Knowledgeable about company's products and services, and customer-related policies.
Education and Experience:
- High school diploma or equivalent preferred.
- Successful completion of on-the-job training.
- Food handlers card preferred.
- A combination of relevant work experience may be considered in lieu of education preferences.
Physical Requirements:
- Prolonged periods standing and working on cash register or related equipment.
- Must be able to lift up to 15 pounds at times.
- May need to work nights, weekends, and holidays.
- Ability to perform repetitive movements over long periods of time.
Work Environment:
- General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment. Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.
Apply: Apply at hattenhauerdistributing.com
Job Types: Full-time, Part-time
Pay: From $14.20 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Night shift
Work Location: In person
Salary : $14