Phone Triage Registered Nurse - Haugen OBGYN

The Triage Nurse provides healthcare information, education, recommendations, and general nursing care to obstetric, infertility, & gynecologic patients in the clinic setting. Interacts with patients, physicians, nurse practitioners, clinic staff, and non-OBYGN clinic personnel by phone, email, fax, and in person.

This is a full-time position working M-F between the hours of 8:15 am - 4:45 pm out of our Edina location.

Haugen OB/GYN is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Triage incoming calls, route calls to providers per protocols or as deemed appropriate
• Review and communicate provider responses with patients
• Route results to providers per protocol
• Review and communicate with patients on labs and other tests per protocols and/or provider responses
• Manage prescription refills, prior authorizations
• Assist OB patients with MAC/Perinatology appointments as needed
• Interact with Home Healthcare, Out-patient hospital services, other non-OGA healthcare providers/clinics per provider orders
• Provide general resource information for providers and other clinic departments as requested
• Documentation of all patient interactions/calls
• Any and all other duties as assigned

Education and Experience Requirements:

• RN: Diploma graduate from an accredited school of nursing; Bachelor's Degree (BSN) or Associate's Degree (ADN) in nursing from an accredited college; current or pending reciprocity, Minnesota State Board of Nursing license.
• Previous OB and/or GYN experience required
• Obstetrical assessment knowledge and experience required
• Nursing triage experience preferred
• Gynecological assessment knowledge preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.

• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.