The Triage Nurse provides healthcare information, education, recommendations, and general nursing care to obstetric, infertility, & gynecologic patients in the clinic setting. Interacts with patients, physicians, nurse practitioners, clinic staff, and non-OBYGN clinic personnel by phone, email, fax, and in person.
This is a full-time position working M-F between the hours of 8 : 15 am - 4 : 45 pm out of our Edina location.
Haugen OB / GYN is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Essential Functions :
- Triage incoming calls, route calls to providers per protocols or as deemed appropriate
- Review and communicate provider responses with patients
- Route results to providers per protocol
- Review and communicate with patients on labs and other tests per protocols and / or provider responses
- Manage prescription refills, prior authorizations
- Assist OB patients with MAC / Perinatology appointments as needed
- Interact with Home Healthcare, Out-patient hospital services, other non-OGA healthcare providers / clinics per provider orders
- Provide general resource information for providers and other clinic departments as requested
- Documentation of all patient interactions / calls
- Any and all other duties as assigned
Education and Experience Requirements :
RN : Diploma graduate from an accredited school of nursing; Bachelor's Degree (BSN) or Associate's Degree (ADN) in nursing from an accredited college; current or pending reciprocity, Minnesota State Board of Nursing license.Previous OB and / or GYN experience requiredObstetrical assessment knowledge and experience requiredNursing triage experience preferredGynecological assessment knowledge preferredBenefits & Compensation :
Actual starting pay will vary based on education, skills, and experience.We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.Essential Requirements :
Ability to :
Comply with company policies, procedures, practices and business ethics guidelines.Complete job required training.Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)Demonstrate prompt and reliable attendanceWork in the clinic, office or surgery center during business hoursTravel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be requiredWork at an efficient and productive pace, handle interruptions appropriately and meet deadlinesCommunicate and interact in a respectful and professional mannerPrioritize workload while being flexible to meet the expectations of the daily operationsApply principles of logical thinking to define problems, establish facts, and draw valid conclusionsUnderstand and execute a variety of instructionsEffectively operate equipment and communicate on and operate the phone systemWork independently with minimal supervisionTravel to other work locations, if requiredPerformance Expectations - i-Health's Core Values :
Integrity - Do the right thing and take responsibility for what you do and sayService - Consistently contribute to deliver an exceptional experienceQuality - Act with high purpose, committed effort, and skillful execution to exceed expectationsInnovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectivenessTeamwork - Be a part of the whole; support each other positivelyEnvironmental Conditions :
Clinic settingNotes :
Infinite Health Collaborative (i-Health) is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employeesThis position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
