What are the responsibilities and job description for the Light Aerial Product Supervisor position at Haulotte US, Inc.?
About Us: At Haulotte US Inc, we are leaders in the articulated boom lifts and aerial lifts equipment industry. We are committed to innovation, quality, and exceptional customer service. As an Equal Employment Opportunity (EEO) organization, we value diversity and are dedicated to creating an inclusive environment for all employees.
Position Overview: We are seeking a dynamic and experienced Light Aerial Product Supervisor to lead our Light Aerial Service Department. If you have a passion for technical excellence, customer satisfaction, and team leadership, we want to hear from you!
Key Responsibilities:
Relocation assistance its available
Position Overview: We are seeking a dynamic and experienced Light Aerial Product Supervisor to lead our Light Aerial Service Department. If you have a passion for technical excellence, customer satisfaction, and team leadership, we want to hear from you!
Key Responsibilities:
- Leadership & Planning: Supervise and plan daily activities for the Light Aerial Service Department, including Technical Support, Service Provider Coordinators, daily SMI/PDI Inspections, and Technical Experts.
- Technical Expertise: Oversee the transfer and databasing of technical details for the light aerial product line, ensuring documentation accuracy, shipping, safety, and quality.
- Customer Support: Travel up to 50% throughout North America to support Service Providers and Customers with aftersales activities, training, and technical troubleshooting.
- Training & Development: Train Service Provider/Customer technicians according to the Haulotte Light Aerial training curriculum and manage service provider activities.
- Performance Management: Set goals, evaluate performance, and report daily/weekly/monthly activities. Ensure service provider contracts are up to date and manage the onboarding/offboarding processes.
- Customer Satisfaction: Track and resolve outstanding issues with Customers/Service Providers, ensuring timely closure of open topics/cases and providing the highest level of customer satisfaction.
- Reporting & Compliance: Report weekly activities accurately via TSheets/SalesForce and complete all training courses. Assist with safety campaigns as needed and review/report monthly KPIs to the Management Team.
- Experience: Minimum 5 years of experience in a similar industry. Technical Experience in equipment support (maintenance on trucks or heavy building equipment or equivalent) are required.
- Skills: Knowledge of mechanical, hydraulic, and electrical techniques, and the ability to understand the operation and characteristics of Haulotte products.
- Travel: Willingness to travel 50% within the assigned territory to manage all service-related activities.
- Customer Focus: Exceptional customer satisfaction and experience, proactive follow-up, and the ability to manage difficult issues directly with customers.
- Innovative Environment: Be part of a forward-thinking company that values innovation and quality.
- Career Growth: Opportunities for professional development and career advancement.
- Supportive Team: Work with a dedicated and supportive team committed to excellence.
Relocation assistance its available
- Haulotte US Inc. Is an EEO organization**
