What are the responsibilities and job description for the Field Service Technician position at Hauni Richmond?
Primary Function:
Perform technical service on Hauni manufacturing equipment in a professional and competent manner.
Essential Functions:
Perform the troubleshooting, repair service, conversions and installation of multiple tobacco machines in a timely and accurate manner, and independently without supervision.
Communicate effectively with customers and within other departments of Hauni, both verbally and in writing.
Conduct training for customer personnel on the maintenance, repair, and installation of equipment upon request.
Support customer personnel by providing technical knowledge and expertise on the equipment.
Provide technical support to customer personnel regarding the inventory of critical spare parts and convey knowledge on the use of spare parts catalogue.
Assist in the support of control systems, utilizing manuals, schematics, and test equipment.
Be prepared and ready for service assignments, including international travel, for any length of time and on short notice.
Prepare service reports accurately, and submit on a timely basis utilizing required reporting package/TKD tool.
Keep abreast of new technological developments of assigned Hauni equipment. Be able to support the sale of additional Hauni products while in the field with recognition of potential opportunities and reporting them to Sales.
Perform work assignments in a safe and responsible manner.
Represent the company professionally and conduct business with tact and diplomacy.
Position: Field Service Technician A
Physical Requirements:
Individual must be able to work in loud production environment. Individual must be able to climb in, on, and under machines and work in awkward positions for extended periods of time. Frequent travel required.
Education, Training and Experience:
College graduate with a B.S. in Mechanical/Electrical Engineering, or equivalent education and experience. At least five years of experience in the technical service of or the assembly, repair, installation, or design of high-speed equipment required. Effective communication skills required. Proficiency in MS Office, SAP and TDK reporting tool.
Pay Classification
Salaried, Nonexempt
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $65,000 - $75,000