What are the responsibilities and job description for the Office Manager position at Haus of Confidence?
We are currently seeking a dynamic and experienced individual to join our healthcare team as a Medical Office Manager. As a pivotal leader in our medical practice, the successful candidate will oversee daily operations, administrative functions, and staff management to ensure efficient and effective healthcare service delivery.
As a Medical Office Manager, you will have the opportunity to lead a dedicated team, collaborate with healthcare providers, and contribute to the success and growth of the medical practice.
The ideal candidate will possess strong leadership skills, healthcare administration expertise, and a commitment to delivering exceptional patient experiences.
What Does Our Medical Office Manager Do?
- Oversee Daily Operations : Manage and coordinate day-to-day operations of the medical office, including appointment scheduling, patient registration, medical records management, and facility maintenance, to ensure efficient and seamless service delivery.
- Supervise Office Staff : Recruit, hire, train, and supervise administrative and support staff, such as receptionists, medical billers, and medical assistants, to ensure adequate staffing levels, performance standards, and compliance with policies and procedures.
- Manage Financial Operations : Monitor and manage financial operations, including billing, coding, insurance claims processing, and accounts receivable / payable, to optimize revenue cycle management and financial performance of the medical practice.
- Implement Policies and Procedures : Develop, implement, and enforce office policies, procedures, and protocols to maintain compliance with regulatory requirements, privacy laws, and professional standards, ensuring quality, safety, and confidentiality in patient care delivery.
- Facilitate Patient Care : Ensure smooth patient flow and provide excellent customer service by addressing patient inquiries, resolving complaints, and facilitating communication between patients, healthcare providers, and staff members to promote positive patient experiences and satisfaction.
- Coordinate Provider Schedules : Coordinate physician and staff schedules, patient appointments, and facility resources to optimize provider productivity, minimize wait times, and maximize patient access to care while maintaining scheduling accuracy and efficiency.
- Support Quality Improvement : Participate in quality improvement initiatives, performance evaluations, and staff training programs to enhance operational efficiency, patient safety, and quality of care delivery, fostering a culture of continuous improvement and excellence.
- Maintain Compliance : Stay abreast of changes in healthcare regulations, reimbursement policies, and industry trends, and ensure adherence to legal and regulatory requirements, accreditation standards, and organizational policies to mitigate risks and maintain compliance.