What are the responsibilities and job description for the Front Desk Agent- FULL TIME position at Havana Cabana Key West?
Who we are:
A Cuban-Inspired Paradise in Key West!
Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare.
What we are looking for:
The Front Desk Agent is responsible for creating a welcoming atmosphere for guests from the moment they arrive. Key duties include checking guests in and out, handling reservations, answering questions, and addressing special requests or concerns. They ensure that all guests receive a smooth and efficient check-in experience and provide assistance with directions, services, and amenities. The Front Desk Agent also manages payments, maintains accurate guest records, and works closely with other hotel staff to ensure the highest level of customer service and satisfaction
Key Skills:
- Greet and thank guests in a sincere, friendly manner.
- Check guests in on arrival and out on departure.
- Post charges to appropriate guest accounts.
- Anticipate and address guests' needs, resolving any issues or complaints.
- Assist guests with disabilities to ensure their comfort and accessibility.
- Operate the switchboard and respond to inquiries.
- Assist the reservations manager with taking and confirming reservations.
- Collaborate and communicate with other internal departments to ensure guest satisfaction.
- Follow company procedures and safety policies to maintain a secure environment.
- Complete daily tasks as outlined in the checklist.
Qualifications:
- High school diploma or equivalent required.
- 1 years of Front Desk Agent experience preferred.
Company Benefits
Havana Cabana is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness, we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family’s needs as well as Vacation/Holiday benefits. For your financial wellness our resort provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our Hotel Room Discount programs provide additional incentives for choosing us as the employer of your future.
Havana Cabana is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.