SVP, Director of Client Services

Agency :Havas Health & You Job Description Summary : About Havas Health & You Focused on the betterment of humanity through health, Havas Health & You leverages a 4,500-person global network of multidisciplinary experts to positively impact patient lives. With presence in more than 60 countries, HH&Y is centered around a singular north star: human purpose. Havas Health & You operates with a spirit rooted in innovation, creativity, exploration, communication, and education. With the ability to tap into the powerful resources of Havas Group and Vivendi, Havas Health & You helps brands and organizations make a meaningful difference by inspiring people to feel better. The global network’s core entities include Havas Life, Health4Brands (H4B), Havas Lynx, Red Havas, Havas Health CX, HH , and dozens of specialty capabilities around the world. For more information, go to www.HavasHealthandYou.com. Job Description : The role A Director of Client Service (DCS) is the most senior position in account services. The primary job function is to drive the account service groups under their charge. This pivotal position encompasses three key areas – business building, strategic thinking/brand building, and troubleshooting. Works with agency President and head Creatives to form core agency management team. Represents the agency and network’s values to staff, existing clients, potential clients, and industry peers. What we expect from you Business Building Continually identifies opportunities for incremental income (i.e., selling more) Generates "big ideas" and fosters big idea development among account groups Actively seeks new brand assignments from current clients Generates opportunities with partner/sister companies Spearheads new business pitches Strategic Thinking Is aware of major market trends and has a good grasp how they may affect the industry, his/her client and their brands Is aware of emerging new drugs impacting his/her client’s business Demonstrates a thorough understanding of the brands, their strategic/relevant histories, and performance Champions development of a strategic communications plan with alignment between issues, strategies, and programming Possesses strategic skills that go beyond category experience Branding/Creative Encourages and contributes to the development of world-class creative Drives the branding process and fosters understanding of it (internally and externally) Contributes to the creation and building of brands, domestically and globally Utilizes and helps continually strengthen the different branding tools used in the agency; runs branding workshops as appropriate Client Services Ensures high agency visibility and awareness among clients Identifies ways to strengthen relationships Resolves client conflict effectively; intervenes as needed during difficult client situations Keeps senior level client management informed, championing for product management/marketing on key issues/opportunities (as appropriate) Demonstrates understanding of clients' vision or mission Leadership/Management Demonstrates leadership internally and externally by providing vision for teams Establishes, maintains and continually refines standards of excellence Resolves staff conflicts effectively Identifies and helps address development needs of account team members Nurtures individual talent, yet fosters team building Advocates for staff growth and provides clear and regular performance feedback Agency Operations Assists in resource allocations to maximize profitability Demonstrates strong financial acumen with respect to staffing, fees, and forecasts Negotiates annual agency fees and outlines financial/staffing issues and solutions for senior management Identifies ways to improve operating efficiencies and effectiveness Participates in the development of the annual business plan Contributes to the overall management of the agency and our mission Background/experience and skills BA/BS 15 years of experience in account services at healthcare/pharmaceutical agency Well-rounded category experience Launch experience Proven track record Established client relationships MS Office (Word, Excel, PowerPoint) Skills : Contract Type :Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job. Due to high volume of applications, only eligible or matching candidates will be contacted by us.