What are the responsibilities and job description for the Cocktail Server position at Havasu Landing Casino?
INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472)
COCKTAIL SERVER:
DEPARTMENT: FOOD & BEVERAGE:
REPORTS TO: FOOD & BEVERAGE MANAGER:
QUALIFICATIONS::
- Must qualify for gaming license
- Cannot be convicted of felony
- Must pass pre-employment drug screening
- Must be 21 years or older
- Must have a high school diploma or G.E.D.
- Must be able to obtain Responsible Beverage Service (RBS) and food handlers’ certifications
- Must possess basic math skills
- Knowledge of drinks, cocktails, and wine helpful
- Must have prior cash handling experience
- Must have excellent customer service and communication skills
- Must be willing to work nights, weekends, and holidays
PHYSICAL REQUIREMENTS::
- Must have a good sense of balance and the ability to lift trays of drinks frequently weighing up to 20 pounds
- Must be able to bend, stretch and lift up to 45 lbs. repeatedly
- Must be able to stand and walk up to 4 hours at a time
DUTIES AND RESPONSIBILITIES::
- Provide great customer service
- Serve cocktails/beverages to customers in the bar and on the casino floor
- Takes drink orders from customers (alcoholic/non-alcoholic)
- Track all nonalcoholic drinks in Point of Sales system (POS)
- Assist Casino patrons by directing them to or calling a Slot Tech, Security Officer, Manager, etc.
- General cleaning and maintenance of work area
- Receive deliveries of cigarettes and store cases in designated areas
- Make regular rounds through the main Casino floor, dispensing soft drinks, delivery and collection of cash and charge liquor items
- Must be able to comply with all gaming regulations as applied and S.O.P. cash handling policies
- Follow proper cash handling procedures, including opening and closing out tabs
- Work closely with bartenders and other servers to ensure efficient service
- Communicate effectively with team members, leads and management
- Assist in training new staff members as needed
- Assist in stocking and replenishing the bar with supplies and beverages
- Adhere to all health, safety, and sanitation standards
- Follow all Casino policies and procedures
- Ensure responsible service of alcohol, including checking IDs as necessary
- All other duties as assigned
PUBLIC RELATIONS::
Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino.
DISCLAIMER::
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
