Players Club Attendant

INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472)

PLAYERS CLUB JOB DESCRIPTION:
HAVASU LANDING CASINO :

DEPARTMENT: PLAYERS CLUB:
REPORTS TO: MARKETING MANAGER:

QUALIFICATIONS::

• Must be 21 years or older
• Must qualify for gaming license
• Cannot be convicted of a felony
• High School Diploma or GED preferred
• Must be able to communicate in the primary language of the workplace (English)
• Previous Customer Service or Public Relations position (i.e., retail, sales, food service) and data entry
• Must have a positive outlook and like to work in a team environment
• Strong computer and social media skills
• Must be comfortable approaching people, speaking with strangers and able to handle conflict and problem solve calmly and effectively during high conflict situations
• Requires being on your feet most of the shift; walking, bending, repetitive motions, reaching, sitting, standing, finger dexterity
• Must pass a pre-employment drug test

DUTIES/RESPONSIBILITIES::

• Must work weekends, nights, and holidays:
• Responsible for the highest standard of customer service including greeting customers, establishing a relationship with customers, and enrolling customers in the casino/slots club
• Must ensure the highest standard of customer service is always maintained, anticipate customer needs and requirements, and promote a congenial environment
• Use diplomacy, patience and control when dealing with a dissatisfied customer and refer any unresolved disputes to the Shift Manager at the earliest opportunity
• Assist management in identifying new/regular players
• Have knowledge of all promotions including both current and pending
• Must be proficient in Microsoft Office
• All duties as assigned

PUBLIC RELATIONS::
Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the institution.

Pay Rate:: $15.00/hour (tipped position)