What are the responsibilities and job description for the Restaurant Server position at Havasu Landing Casino?
INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472).
POSITION: SERVER
DEPARTMENT: RESTAURANT
REPORTS TO: FOOD & BEVERAGE DIRECTOR::
DUTIES AND RESPONSIBILITIES: :
- Responsible for greeting and serving customers in a timely, courteous and professional manner
- Ability to inform customers of specials, making suggestions and answering questions regarding food, beverage and service
- Must be able to solicit food and beverage orders from customer and relays order to culinary and beverage staff
- Must be able to communicate with culinary and beverage staff and coordinate entire station to ensure customer satisfaction
- Ability to serve courses promptly while ensuring the proper presentation
- Monitors diners to ensure that customer expectations are exceeded and accommodates any additional requests
- Ability to total guest check, refer customers to the cashier, or process payment for the customer
- Assists with stocking workstation, removing soiled dishes and resetting tables
- Any and all duties as assigned
QUALIFICATIONS:
- Must pass pre-employment drug test and qualify for a gaming license
- Good people skills, customer driven, sense customer needs, promote positive dining experience
- Must be able to stand and exert fast-paced mobility for periods of up to four hours
- Good coordination; be able to bend, kneel and have the ability to lift up to 25 pounds
- Must have prior experience as a Food Server/Waiter/Waitress
Important attributes of any employee of the Havasu Landing Casino and Hotel, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino.
DISCLAIMER::
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
