What are the responsibilities and job description for the Health Services Coordinator FT Memory Care position at Haven at North Hills (PC/MC)?

Job Description

JOB DESCRIPTION

Job Title : Health Services Coordinator

Supervisor : Health Services Director

FLSA Status : Exempt, Salary

Date Approved : August 2023

OVERALL JOB PURPOSE

Health Services Coordinator assists the Health Services Director with administrative functions of the Health Services department, assists residents with a variety of needed services, including direct, supportive and personal care, assistance with activities of daily living, medication distribution, documentation and reporting, recognizing individual needs and encouraging resident independence and freedom of choice. All responsibilities will be conducted in a manner that is consistent with the philosophy of Person-Centered Care.

MINIMUM JOB QULIFICATION AND REQUIREMENTS

Licensed Nurse to practice in the state of employment. When required by state regulations, a valid license, in good standing, is required. Certified / Qualified Medication Technician is acceptable in states, which do not require a licensed nurse.
Licensure or Certification and training per state requirements.
Ability to think, act, and intervene independently in both routine and emergency situations.
Ability to relate to residents and staff in a courteous and diplomatic manner under all circumstances.
Able to work flexible hours.
Work collaboratively in a team setting and be a team player.
Maintain a positive, respectful, and professional approach with coworkers and residents.
Ability to keep all business and operations information confidential.
Possess excellent customer service and organizational skills.
Ability to work with little supervision and maintain a high level of performance.
Ability to work under time constraints and meet department deadlines.
Ability to follow and adhere to policies, procedures, and standards.
Have effective organizational and project management skills with attention to detail.
Independently and professionally able to present in-services to large groups of clinical staff.
Ability to work under time constraints and meet department deadlines.
Must be at least 18 years of age, with a valid driver’s license.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Responsible for assisting with the operation of the care staff, including scheduling, interviews, etc.

Team Management- Supervise Community Certified Medication Technicians and Caregivers.

Careful monitoring of resident healthcare routines.

Assist in completing resident incident reports and following reporting procedures as defined by specific state requirements.

Assist with Activities of Daily Living (ADLs) , as needed.

Working knowledge of all state regulations pertaining to resident care.

Observe and report changes in residents’ status to Health Services Director as needed.

Conduct room checks and resident rounds.

Monitor for environmental safety hazards.

Respond appropriately, promptly, and positively to resident requests.

Use tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations.

Daily maintenance of resident records, including documentation related to incidents and observations, errors and accidents, and changes in resident’s physical or emotional condition. Promptly report any changes or emergencies to the Health Services Director and Executive Director.

Follows up with appropriate staff, residents, or other individuals regarding reported complaints, problems, and concerns.

Act as ambassador and public relations representative to guests and other off-campus visitors.

Maintain all certifications required for employment.

Monitor appropriate use of resident care, office, and other supplies.

Assist in maintaining resident census records.

Responsible for participating in and supporting the resident-centered activity program by encouraging resident involvement.

Acts as the designee in absence of the HSD.

OTHER JOB DUTIES AND RESPONSIBILITIES

Maintain communication and updates from the residents’ physicians.

Assessment and coordination of admission / re-admission from the community, nursing homes,

and hospitals.

Clear and concise documentation in accordance with facility requirements and the State

Department of Health.

Support the Wellness Department. Maintain open communication to ensure residents’ safety and their needs are being met.

Assist new residents to acclimate to the Community and follow up with department heads if needed.

Review shift change notes, 24-hour report, incident reports, physician orders, hospital discharge paperwork, outside provider notes, etc. to perform appropriate and proper follow-up and documentation.

Provide written and / or oral status reports of residents to ensure necessary follow-up actions.

Use of own vehicle for transportation to do assessments and screens of potential

residents and readmissions of residents.

Perform all work assigned for the agreed-upon salary, accepting no additional payment nonperishable gifts from residents, vendors, Community management, or others.

Serve as a role model for all employees by displaying a responsible, cooperative, and positive

attitude.

Interact and communicate with all employees and residents in a professional and respectful

manner.

Represent Sunshine Retirement Living and the Community in a professional, courteous, and

friendly manner.

Adhere to dress / appearance code. Changes in attire may be dictated by special occasion or

weather conditions. If you have questions, check with your supervisor.

Adhere to all company policies.

PHYSICAL REQUIREMENTS

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

20% or less

20% to 40%

40% to 60%

60% to 80%

80% to 100%

Stand

Walk

Pushing, pulling and / or reaching

Grasping and fine manipulation

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

Taste or smell

Lifts Weight or Exerts Force

20% or less

20% to 40%

40% to 60%

60% to 80%

80% to 100%

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

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